Network Support Engineer

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY; Midvaal Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Job summary

BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY is seeking an on-site Networking Support professional to assist with enterprise network infrastructure, enabling remote troubleshooting and remediation at customer sites.

You will perform console connections, rack and stack, basic configurations, and follow documented runbooks under remote supervision. Travel to client locations is required as needed.

Qualifications

• Bachelor's degree or Diploma in Computer Science or related field.
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work with remote technical teams.

Responsibilities

• Provide onsite support to enable remote troubleshooting and remediation.
• Connect to network devices via console per remote instructions.
• Assist remote team with access, rack mounting, and post-install verification.
• Verify LEDs, link status, alarms, and cabling condition.
• Follow approved runbooks and perform basic configuration actions upon approval.

Skills

Network Device Installation

Hands & Feet Support

Rack & Stack

Structured Cabling

Console Access

Basic Network Configuration

Communication & Customer Service

Education

Bachelor's degree or Diploma in Computer Science/IT

Tools

PuTTY

RJ45-to-USB Console Cables

Laptop with Console Software

CAT5 cables

4G Connection Dongle

Multimeter

PPE Kits

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as: o Connecting console and granting remote access session (screen share/terminal access where applicable). o Executing clearly provided command steps (copy/paste) when approved. o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Job Requirements

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate.
• Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop - MS Teams, Zoom, Putty ,Webex
• Cat5 cable (Straight 1, Crossover cable 1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting