Network Operations Centre Engineer

Digital Outsource Services; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

Digital Outsource Services, based in Cape Town, seeks an IT Operations Specialist. This role involves troubleshooting platform issues, managing incidents, and collaborating across teams to ensure operational effectiveness in a fast-paced environment.

Applicants should have 3-5 years of experience, relevant IT qualifications, and a strong background in incident management and monitoring tools like Jira and Nagios.

Qualifications

• 3-5 years’ experience in an Operations, NOC, or Incident Management environment.
• Hands-on experience using monitoring platforms like Datadog or Zabbix.
• ITIL v4 Foundation certification or structured incident-response workflow experience.

Responsibilities

• Support troubleshooting of platform issues using TCP/IP and DNS.
• Assist with fault isolation and impact assessment during incidents.
• Maintain knowledge base documentation for incident response.

Skills

TCP/IP knowledge

Incident management

Monitoring platform experience

Collaboration

Attention to detail

Education

Relevant IT qualification or certification

Tools

Jira

Nagios

ServiceNow

Job description

* Applying solid understanding of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to support troubleshooting of platform issues.* Using working knowledge of distributed systems, caching, and messaging components to assist with fault isolation and impact assessment during incidents.* Using Jira for structured incident tracking, escalation, and resolution workflows* Operating on‐call platforms such as PagerDuty and maintaining knowledge base/runbook documentation for consistent incident response* Using basic Bash, Python, or PowerShell scripts for log extraction, parsing, or system checks.* Assisting with automating recurring operational tasks to reduce manual effort and improve consistency.* Clear, confident communication (written and verbal), and the ability to breakdown complex ideas* A collaborative mindset, working smoothly with cross‐functional teams to hit shared goals* Strong organisational skills and the ability to manage multiple projects without dropping the ball* Exceptional attention to detail and a commitment to high‐quality work* Adaptability – you stay sharp, productive and positive in fast‐moving environments* A relevant IT qualification or industry certification, such as CompTIA A+ / Network+ or Cisco CCNA, or equivalent intermediate‐level technical certification.* 3 - 5 years’ experience in an Operations, NOC, or Incident Management environment with a focus on real‐time monitoring, incident detection, and structured escalation.* 3 - 5 years’ hands‐on experience using at least one major monitoring platform (e.g., Nagios, SolarWinds, Datadog, Grafana, Zabbix), including alert interpretation and basic correlation.* 3 - 5 years’ experience using enterprise ITSM tools such as Jira, ServiceNow, or Freshservice.* Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident-response workflow in a previous role* 3 - 5 years’ experience collaborating with engineering, support, platform, or SRE teams in a 24/7 operational or incident‐driven environment.* Prior experience in environments with rapid changes, live-system dependencies, or peak‐traffic events (e.g., sports, e‐commerce, gaming, streaming, financial trading)* A relevant Information Technology tertiary qualification.* Knowledge of sports betting markets, including odds calculation, betting types and market trends* Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations* Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards* Experience with real-time systems or high‐traffic platforms, ensuring performance and stability during peak betting or gaming events* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals