About the Role
Our client is seeking a highly skilled and motivated Network Infrastructure Technician to join their fully remote team. This role supports a wide range of clients across South Africa, with potential site visits occasionally required in regions like the Upington, Northern Cape . The technician will be responsible for the design, implementation, maintenance, and troubleshooting of network infrastructure, including LAN, WAN, Wi-Fi, and VPN solutions. The ideal candidate will possess a strong understanding of networking protocols, hardware, and security best practices. You will work independently and collaboratively with other IT professionals to ensure robust and secure network connectivity for our clients. This position offers the flexibility of remote work while playing a critical role in maintaining and enhancing the digital backbone of businesses. We are looking for a proactive problem-solver with excellent communication skills and a commitment to providing exceptional IT support. Your expertise will be crucial in ensuring seamless operations for clients, regardless of their physical location, supporting businesses potentially within or adjacent to the Northern Cape .
Key Responsibilities
- Design, configure, and deploy network infrastructure solutions (routers, switches, firewalls, access points).
- Perform remote monitoring and management of network devices and systems.
- Troubleshoot and resolve network connectivity issues, performance problems, and security incidents.
- Implement and maintain network security measures, including firewalls, VPNs, and intrusion detection systems.
- Conduct network performance analysis and optimization.
- Install and configure network hardware and software.
- Develop and maintain network documentation, including diagrams, configurations, and procedures.
- Provide technical support to end-users and on-site support teams as needed.
- Stay current with emerging network technologies and industry trends.
- Ensure compliance with company policies and industry best practices for network management and security.
Requirements
- National Diploma or relevant certification in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in network infrastructure management and support.
- Strong understanding of TCP/IP, DNS, DHCP, routing protocols (e.g., OSPF, BGP), and switching technologies.
- Experience with firewall configuration and network security principles.
- Proficiency in configuring and troubleshooting Cisco, Juniper, or similar network hardware.
- Experience with wireless networking (Wi-Fi) design and implementation.
- Excellent remote troubleshooting skills and ability to guide others through technical processes.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications such as CCNA, CCNP, or Network+ are highly advantageous.
- Willingness to undertake occasional site visits if required, potentially in or around the Northern Cape .
Benefits
- Competitive remote salary package.
- Opportunity to work with a dynamic IT solutions provider.
- Flexibility of a fully remote work position.
- Allowance for home office setup and expenses.
- Access to ongoing professional development and certifications.
- Comprehensive medical aid and retirement fund contributions.
- Generous annual leave and sick leave benefits.
- The chance to make a significant impact on network infrastructure for businesses across various regions, including supporting clients in the Northern Cape .