Nesting & Floor Training Specialist

Ignition CX; Wes-Kaap; On-site; ZAR 480,000 - 560,000; Full time

Job summary

Ignition CX is seeking a Development Specialist to deliver effective new-hire classroom training, provide Nesting support, and coach employees transitioning into the live environment within a US BPO setting.

You will adapt delivery to cohort needs, administer knowledge checks, and maintain attendance and materials. You will coach on-the-floor during Nesting and Early Life, flag gaps, and collaborate with SMEs and Team Leaders.

Qualifications

• Minimum 2 years' experience in a BPO training and coaching role.
• US BPO training and coaching experience is non-negotiable.

Responsibilities

• Deliver new-hire induction and refresher training.
• Provide Floor Support during Nesting and Early Life with real-time coaching.
• Track cohort progress and attendance; liaise with SMEs and Team Leaders.
• Identify at-risk agents and implement targeted coaching interventions.

Skills

Classroom facilitation

Floor coaching

QA call review

Early-warning judgement

Tracking & reporting

Stakeholder communication

2+ years BPO training

US BPO experience

Job description

Ignition CX is seeking a Development Specialist to deliver effective new-hire classroom training, provide Nesting support, and coach employees transitioning into the live environment within a US BPO setting.

You will adapt delivery to cohort needs, administer knowledge checks, and maintain attendance and materials. You will coach on-the-floor during Nesting and Early Life, flag gaps, and collaborate with SMEs and Team Leaders.