Collections Training Lead — Develop Talent & Performance

iContact BPO; Johannesburg; On-site; ZAR 320,000 - 420,000; Full time

Job summary

iContact BPO is seeking an experienced Collections Training Team Leader to lead and support a training team, ensuring new employees receive coaching and guidance to transition into production.

This fixed-term internal opportunity requires hands-on leadership, strong coaching abilities and a track record in collections. You will monitor learner progress, partner with Operations and L&D, and drive successful training outcomes to meet performance targets.

Qualifications

• Must be an internal employee.
• Minimum of 6 months' service with the campaign.
• Collections experience is essential.
• Previous team leadership or leadership experience is advantageous.
• Previous training, coaching or facilitation experience is advantageous.
• Strong communication, coaching and people-management skills.

Responsibilities

• Lead and support the Collections training team.
• Coach and develop trainees throughout the training journey.
• Monitor attendance, performance and learner progress.
• Provide feedback and identify areas requiring additional support.
• Ensure training targets and operational requirements are met.
• Work closely with Operations and L&D to support a smooth transition from training to production.
• Maintain a positive, professional and performance-focused training environment.
• Address performance and attendance concerns in line with company processes.

Skills

Communication skills

Coaching

People management

Job description

iContact BPO is seeking an experienced Collections Training Team Leader to lead and support a training team, ensuring new employees receive coaching and guidance to transition into production.

This fixed-term internal opportunity requires hands-on leadership, strong coaching abilities and a track record in collections. You will monitor learner progress, partner with Operations and L&D, and drive successful training outcomes to meet performance targets.