Multiskilled Servicing Consultant

Pivot Services; Cape Town; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Pivot Services in Cape Town invites applications for a role focused on consultative selling and exceptional customer service. Based in Pinelands, you will engage customers, manage feedback, and identify opportunities to upsell while leveraging CRM data to strengthen relationships.

Strong communication, problem resolution, and data-informed decision making are essential. The position supports a client-centric approach, emphasizes accountability, and offers exposure to dynamic digital engagement

Qualifications

• Customer service and CRM proficiency.
• Ability to analyze data for customer insights.
• Experience in consultative selling and upselling.

Responsibilities

• Handle customer inquiries with a consultative approach.
• Manage customer feedback and complaints.
• Utilize CRM to drive customer engagement and identify upsell opportunities.

Skills

Customer Service

CRM Software

Data Management

Digital Engagement

Upselling

Consultative Selling

Customer Feedback

Education

Matriculation Certificate

Job description

About the Role

na Skills Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling Competencies Action Oriented Communicates Effectively Customer Focus Decision Quality Ensures Accountability Instills Trust Interpersonal Savvy Nimble Learning Education Matriculation Certificate (Matric) Closing Date 03 November 2026 , 23:59 The appointment will be made from the designated group...

Location Pinelands

apartment Employer Old Mutual

event Closing date 3 November 2026