Multiskilled Servicing Consultant

Old Mutual South Africa; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Old Mutual South Africa is seeking a customer-focused professional in Cape Town to support client interactions, resolve complaints, upsell opportunities, and manage feedback across multiple channels. You will leverage CRM software, engage customers with consultative selling, and strengthen relationships to drive satisfaction and retention in a dynamic financial services environment.

This role requires strong communication, problem solving, and a proactive approach to identifying sales

Qualifications

• Matriculation Certificate required.
• Experience in customer service and complaint handling preferred.
• Strong communication and problem-solving skills are essential.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer Relationship Management (CRM)

Customer Service

Upselling

Identifying Sales Opportunities

Probing Questions

Data Management

Digital Consumer Engagement

Customer Understanding

Customer Service Operations

Strengthening Customer Relationships

Customer Focus

Education

Matriculation Certificate (Matric)

Tools

CRM Software

Job description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

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Skills

• Consultative Selling
• Customer Complaint Management
• Customer Feedback Management
• Customer-Focused
• Customer Relationship Management (CRM) Software
• Customer Service
• Customer Service Operations
• Customer Understanding
• Data Management
• Digital Consumer Engagement
• Identifying Sales Opportunities
• Probing Questions
• Sales Data Management
• Strengthening Customer Relationships
• Upselling

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy
• Nimble Learning

Education

Matriculation Certificate (Matric)

Closing Date

03 November 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story!