Client Success & Multiskilled Service Consultant

Old Mutual South Africa; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Old Mutual South Africa is seeking a customer-focused professional in Cape Town to support client interactions, resolve complaints, upsell opportunities, and manage feedback across multiple channels. You will leverage CRM software, engage customers with consultative selling, and strengthen relationships to drive satisfaction and retention in a dynamic financial services environment.

This role requires strong communication, problem solving, and a proactive approach to identifying sales

Qualifications

• Matriculation Certificate required.
• Experience in customer service and complaint handling preferred.
• Strong communication and problem-solving skills are essential.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer Relationship Management (CRM)

Customer Service

Upselling

Identifying Sales Opportunities

Probing Questions

Data Management

Digital Consumer Engagement

Customer Understanding

Customer Service Operations

Strengthening Customer Relationships

Customer Focus

Education

Matriculation Certificate (Matric)

Tools

CRM Software

Job description

Old Mutual South Africa is seeking a customer-focused professional in Cape Town to support client interactions, resolve complaints, upsell opportunities, and manage feedback across multiple channels. You will leverage CRM software, engage customers with consultative selling, and strengthen relationships to drive satisfaction and retention in a dynamic financial services environment.

This role requires strong communication, problem solving, and a proactive approach to identifying sales