Multimodal Controller

Switch Recruit; Durban; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Switch Recruit presents an opportunity for a Multimodal Controller to manage airfreight and seafreight shipments across imports and exports. The role is mainly airfreight imports with about 30-40 files weekly across two Controllers.

You will ensure shipments progress from receipt to delivery while maintaining accurate docs and coordinating with clients and suppliers. The successful candidate will liaise with overseas agents and monitor milestones, ensuring all files meet procedures and

Qualifications

• Matric or NQF qualification required.
• 5–10 years experience with air and seafreight (imports/exports).
• Knowledge of clearing and forwarding preferred.
• CargoWise experience advantageous.
• Able to work shift work, rotating monthly.
• Understanding of freight estimates.

Responsibilities

• Prepare accurate freight estimates and quotations for air and seafreight.
• Convert quotations into confirmed bookings through proactive customer engagement.
• Coordinate shipments from origin to final delivery.
• Liaise with overseas agents, carriers, transporters, and clients.
• Monitor shipment milestones and provide timely status updates.
• Ensure all documentation is complete and accurate.
• Resolve operational issues promptly and professionally.
• Meet customer service expectations and internal KPIs.
• Ensure all files are processed according to company procedures and deadlines.

Skills

Freight management

Customer service

Coordination

Documentation

Communication

Issue resolution

CargoWise

Microsoft Excel

Education

Matric or NQF qualification

Tools

CargoWise

Job description

My client requires a Multimodal Controller to manage airfreight and seafreight shipments across both imports and exports.

The role is predominantly focused on airfreight imports, with approximately 30-40 files processed weekly across two Controllers.

The successful candidate will be responsible for ensuring shipments are efficiently managed from receipt through to final delivery, while maintaining accurate documentation, communication and coordination with clients, suppliers and relevant stakeholders.

Duties

• Prepare accurate freight estimates and quotations for air and seafreight.
• Convert quotations into confirmed bookings through proactive customer engagement.
• Coordinate shipments from origin to final delivery.
• Liaise with overseas agents, carriers, transporters, and clients.
• Monitor shipment milestones and provide timely status updates.
• Ensure all documentation is complete and accurate.
• Resolve operational issues promptly and professionally.
• Meet customer service expectations and internal KPIs.
• Ensure all files are processed according to company procedures and deadlines.

Requirements

Matric or NQF qualification. Minimum 5-10 years experience handling air and seafreight, imports and exports, within clearing and forwarding. CargoWise experience advantageous. Able to work shift work, rotating on a monthly schedule. Understanding of freight estimates.