Multi-Store Retail Operations Manager

Toys R Us and Babies R Us South Africa; Cape Town; On-site; ZAR 480,000 - 600,000; Full time

Job summary

Toys R Us and Babies R Us South Africa is seeking a dynamic Roaming Manager to drive store performance across a network of locations. You will lead teams, plan store operations, recruit and train staff, and ensure exceptional customer service while meeting sales targets and controlling costs.

This role requires travel across the Western Cape and neighboring regions, with the ability to inspire teams and deliver WOW experiences.

Qualifications

• Minimum 3 years’ management experience in retail.
• Strong leadership and mentoring abilities.
• Proven track record of achieving sales targets.

Responsibilities

• Meet store sales targets through effective team leadership.
• Mentor staff and drive excellent customer service.
• Coordinate operations across multiple stores and regions.
• Plan, organize and monitor daily store activities.
• Manage schedules, training, and staff development.
• Protect assets and control costs while maximizing turnover.

Skills

Retail leadership

People management

Customer service

Education

Matric Certificate

Job description

Toys R Us and Babies R Us South Africa is seeking a dynamic Roaming Manager to drive store performance across a network of locations. You will lead teams, plan store operations, recruit and train staff, and ensure exceptional customer service while meeting sales targets and controlling costs.

This role requires travel across the Western Cape and neighboring regions, with the ability to inspire teams and deliver WOW experiences.