Multi-Store Retail Growth & Operations Leader

Talent Candey; Durban; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Talent Candey in Durban is seeking a Retail General Manager for a well‑established textile manufacturing and retail group based in Jacobs, Durban South. You will provide executive leadership across a multi‑store network, drive growth, profitability and customer experience while translating strategic plans into measurable actions.

The role requires 8–10+ years in retail, including at least 5 years in a senior management position, strong financial acumen, and the ability to manage stock,

Qualifications

• Degree or Diploma in Business Management, Retail Management, Commerce or related field.
• 8–10+ years' progressive retail experience, including at least 5 years in a significant retail management or leadership role.
• Strong multi-site retail operations experience highly desirable.
• Proven experience managing retail sales performance, store operations and commercial growth.
• Demonstrated ability to develop and implement retail strategies and operational improvement plans.
• Strong financial management experience, including budgets, operating expenses, gross margins, profitability and store P&Ls.
• Proven experience leading, coaching and developing retail management teams.
• Strong understanding of stock management, shrinkage control, merchandising, customer service and retail compliance.
• Ability to analyse sales and operational performance data and implement corrective actions.
• Excellent communication, leadership, decision‑making and stakeholder management skills.
• Ability to manage multiple stores, priorities and operational challenges in a fast-paced retail environment.

Responsibilities

• Develop and implement retail growth strategies aligned with the Head of Retail and overall business objectives.
• Identify opportunities for new stores, markets, sales channels, product categories and revenue growth.
• Assess existing store performance and identify opportunities for expansion and improved profitability.
• Translate strategic objectives into measurable operational plans.
• Monitor retail market trends, competitor activity and commercial opportunities.
• Take overall responsibility for divisional sales performance and achievement of revenue, margin and profitability targets.
• Monitor and analyse store turnover, gross margins, product performance, conversion rates and customer trends.
• Identify underperforming stores and implement recovery and improvement plans.
• Drive sales growth, customer retention and commercial productivity across the retail network.
• Ensure Store Managers remain accountable for agreed sales and operational targets.
• Provide leadership and operational oversight to the Retail Manager and retail store network.
• Ensure consistent operational standards across all stores.
• Monitor visual merchandising, stock availability, customer experience, housekeeping and store administration.
• Oversee stock controls, shrinkage prevention, cash handling and operational compliance.
• Establish and maintain effective operating procedures, reporting structures and performance standards.
• Identify operational inefficiencies and implement improvements across the division.
• Manage retail budgets, operating expenses and divisional profitability.
• Review and analyse store profit and loss statements.
• Monitor payroll, occupancy costs and other controllable operating expenses.
• Identify cost-saving opportunities without compromising operational performance or customer service.
• Assess the commercial viability of existing stores and proposed expansion opportunities.
• Ensure financial targets and budgetary controls are maintained.
• Collaborate with Marketing and Brand teams on promotional campaigns, product launches and in-store activities.
• Ensure campaigns are commercially relevant and consistently implemented across stores.
• Monitor promotional performance and evaluate sales results.
• Identify opportunities to improve campaign effectiveness and customer engagement.
• Lead, coach and develop the Retail Manager and ensure effective management of Store Managers.
• Establish clear performance expectations, responsibilities and accountability structures.
• Monitor management and employee performance across the retail network.
• Identify training, development and succession-planning requirements.
• Partner with HR on recruitment, performance management and talent development.
• Promote a high-performance, customer-focused and accountable retail culture.
• Establish and maintain consistent customer service standards across stores.
• Monitor customer feedback, complaints and recurring service issues.
• Ensure appropriate corrective actions are implemented.
• Drive improvements in customer satisfaction and overall retail experience.
• Prepare structured reports for the Head of Retail covering sales, profitability, operations, people performance and business risks.
• Monitor operational compliance, internal controls and company policies.
• Ensure stores adhere to established retail procedures and governance standards.
• Identify and elevate operational and commercial risks.
• Monitor progress against strategic initiatives and performance improvement plans.

Skills

Retail management

Multi-site leadership

Budgeting & P&L

Strategic planning

Team leadership

Stock management

Customer service

Data analysis

Education

Degree or Diploma in Business/Retail Management

Job description

Talent Candey in Durban is seeking a Retail General Manager for a well‑established textile manufacturing and retail group based in Jacobs, Durban South. You will provide executive leadership across a multi‑store network, drive growth, profitability and customer experience while translating strategic plans into measurable actions.

The role requires 8–10+ years in retail, including at least 5 years in a senior management position, strong financial acumen, and the ability to manage stock,