Multi‑Site Retail Growth Leader—Openings & Profitability

Clicks Group Limited; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Clicks Group Limited seeks an Area Manager to oversee Sorbet stores in Kwa-Zulu Natal, based at the Mount Edgecombe Sorbet Offices and reporting to the Regional Manager.

The role drives the operational plan for franchise stores, empowers store teams, ensures regulatory standards, and delivers exceptional customer service while growing profitability. You will lead QA reviews, financial analysis, marketing execution, and store openings across the region.

Qualifications

• 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising.
• 3-5 years’ experience in financial analysis and managing budgets.
• 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams.
• 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field.

Responsibilities

• Conduct regular store visits to perform quality assurance and business reviews; provide feedback and implement corrective actions to improve performance.
• Analyse store financials monthly; compare to group benchmarks and budgets; develop and execute recovery plans for stores with negative growth.
• Implement all marketing and advertising campaigns in stores in line with business requirements and guidelines; collaborate with Marketing to drive sales and brand visibility.
• Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communications infrastructure; guide merchandising teams to readiness.
• Oversee in-store training programs by managing placement schedules and collaboration with corporate teams.
• Drive compliance with HR standards by maintaining employee documentation, contracts, and policies; manage disciplinary/remuneration processes.
• Provide timely, accurate information to facilitate informed decision making, mitigate risks, and maintain control over store operations.
• Manage financial, human, and other resources to deliver the operating plan and achieve business objectives.

Skills

Business acumen

Planning and organising

Overseeing daily store operations

Problem-solving and decision-making

Project management

Education

Bachelor’s degree / Diploma in Business Management or Retail Management

Job description

Clicks Group Limited seeks an Area Manager to oversee Sorbet stores in Kwa-Zulu Natal, based at the Mount Edgecombe Sorbet Offices and reporting to the Regional Manager.

The role drives the operational plan for franchise stores, empowers store teams, ensures regulatory standards, and delivers exceptional customer service while growing profitability. You will lead QA reviews, financial analysis, marketing execution, and store openings across the region.