Multi-Channel Sales & Support Specialist

Bed King; Cape Town; On-site; ZAR 167,400 - 223,200; Full time

Job summary

Bed King is seeking a Call Centre Sales and Support Agent to join their team in Cape Town. This role focuses on managing customer inquiries and converting them into sales while providing top-notch service. The successful candidate will be responsible for achieving sales targets, maintaining accurate customer records, and addressing customer queries across various channels. A minimum of 1 year experience in sales or customer service is required, along with excellent communication skills and CRM knowledge.

Qualifications

• 1 year of experience in a customer service or sales role, preferably in a call centre.
• Excellent verbal and written English communication skills with persuasive ability.
• Computer literate and experienced in using CRM systems.

Responsibilities

• Manage inbound and outbound customer interactions professionally.
• Promote products and resolve customer queries effectively.
• Achieve monthly sales targets and convert inquiries into sales.

Skills

Customer service experience

Sales skills

Communication skills

CRM knowledge

Problem-solving abilities

Education

Matric / Grade 12 or equivalent

Tools

MS Office

CRM systems

Job description

Bed King is seeking a Call Centre Sales and Support Agent to join their team in Cape Town. This role focuses on managing customer inquiries and converting them into sales while providing top-notch service. The successful candidate will be responsible for achieving sales targets, maintaining accurate customer records, and addressing customer queries across various channels. A minimum of 1 year experience in sales or customer service is required, along with excellent communication skills and CRM knowledge.