Multi-Branch Betting Operations Leader

Equate Recruitment

Gauteng

On-site

ZAR 600,000 - 900,000

Full time

14 days+

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Job summary

Equate Recruitment is seeking an experienced multi-site retail betting professional to own a portfolio of branches in Gauteng. You will drive turnover, revenue and profitability, monitor performance, and lead Branch Managers to deliver operational excellence.

This role requires 4–5 years in multi-site operations, strong leadership, and a proactive, commercially driven approach. You will travel between branches, develop local strategies, promotions and partnerships, ensure compliance with

Qualifications

4–5 years’ operations management experience within a customer-facing or retail environment.
4–5 years’ experience managing multiple locations, branches or departments.
Strong commercial understanding of revenue, costs, margins and profitability.
Proven experience driving customer satisfaction and retention.
Strong people leadership and performance management capability.
Knowledge of the betting and gambling industry, including betting products.
Understanding of FICA and POPIA requirements.
Valid Code 08 driver’s licence.
Gambling Board licence.

Responsibilities

Take ownership of the commercial and operational performance of a portfolio of retail betting branches.
Drive consistent growth in betting turnover, revenue and branch profitability.
Monitor daily, weekly and monthly branch performance and identify opportunities for improvement.
Identify underperforming branches and develop and implement effective recovery plans.
Drive sales strategies, promotions and local initiatives to increase foot traffic and betting activity.
Identify opportunities to increase revenue per customer and improve betting product mix.
Conduct regular branch visits and operational audits.
Lead, coach and performance-manage Branch Managers.
Ensure appropriate staffing levels, productivity and operational standards across the portfolio.
Monitor operational costs and identify opportunities to improve efficiencies and profitability.
Ensure effective cash management, reconciliation processes and internal controls.
Maintain compliance with company policies, gambling regulations, licensing requirements, FICA and POPIA.
Drive high standards of customer service and implement initiatives that improve customer loyalty and retention.
Identify new revenue opportunities, potential locations and local partnership opportunities.
Monitor competitor activity and adapt local strategies accordingly.