MSP Solutions Engineer – Client-Focused Tech Architect

FusionTek; Johannesburg; Remote; ZAR 1,037,000 - 1,196,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus eligibility

Comprehensive benefits package

Paid time off

Educational reimbursement

Team culture

Job summary

FusionTek is a Managed Service Provider delivering IT infrastructure management for small to mid-sized businesses since 2007. We’re growing and seek a Sales Engineer to bridge client needs with our technical solutions, guiding complex technology decisions and translating requirements into actionable project plans for our Projects team.

You’ll leverage cloud, cybersecurity, and managed IT services expertise to uncover challenges, tailor solutions, and ensure a smooth handoff to delivery, with

Qualifications

• 5+ years of technical support experience in an MSP environment.
• 2-3 years of Sales Engineer or equivalent role.
• Strong knowledge of desktop and server operating systems.
• Deep understanding of networking (IP, DNS, DHCP, VPN, VLANs, firewalls).
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune).
• Familiarity with ITIL and service management best practices.

Responsibilities

• Lead discovery conversations to understand business challenges and desired outcomes.
• Assess and document existing infrastructure, apps, and workflows to identify gaps.
• Design tailored, scalable, and cost-effective managed services solutions.
• Develop and deliver proposals that communicate value and strategy.
• Collaborate with Sales, Project Management, and Support teams to ensure feasibility.
• Stay current on emerging technologies and advise internal teams.
• Educate internal teams on new solutions and deployment methods.

Skills

MSP experience

Sales Engineer

Networking concepts

Cloud solutions

RMM tools

Autotask PSA

Microsoft 365 Certified

Communication skills

Team collaboration

ITIL familiarity

Education

Bachelor's Degree in an IT-related field

High School Diploma

Tools

Datto RMM

Autotask PSA

Office 365

Job description

FusionTek is a Managed Service Provider delivering IT infrastructure management for small to mid-sized businesses since 2007. We’re growing and seek a Sales Engineer to bridge client needs with our technical solutions, guiding complex technology decisions and translating requirements into actionable project plans for our Projects team.

You’ll leverage cloud, cybersecurity, and managed IT services expertise to uncover challenges, tailor solutions, and ensure a smooth handoff to delivery, with