Molecular Diagnostics Field Service Engineer (On-Site)

Abbott; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Abbott Molecular is seeking a Service Engineer to install and maintain molecular diagnostic systems at customer sites in South Africa. The role requires strong English communication, several years of field service experience, and a background in Electrical or Biomedical Engineering.

You will troubleshoot hardware/software, perform upgrades, and collaborate with cross-functional teams to ensure high-quality customer service.

Qualifications

• 3+ years of experience in service/field roles.
• Preferably in medical or diagnostics industries.
• Experience managing budgets and service processes (spare parts, logistics, complaints).
• Excellent communication with internal/external customers.

Responsibilities

• Install and implement new systems at customer sites.
• Perform preventive maintenance and hardware/software upgrades.
• Troubleshoot technical issues by phone and on-site; log complaints.
• Provide on-site support for software/hardware training.
• Collaborate with Application Support and Commercial teams to grow service business.
• Participate in service calls, meetings and workshops.
• Maintain tools and spare parts inventories, and report usage.
• Represent Abbott professionally to customers.

Skills

Communication

Problem solving

English fluency

Education

Electrical Engineering / Biomedical Engineering or related

Job description

Abbott Molecular is seeking a Service Engineer to install and maintain molecular diagnostic systems at customer sites in South Africa. The role requires strong English communication, several years of field service experience, and a background in Electrical or Biomedical Engineering.

You will troubleshoot hardware/software, perform upgrades, and collaborate with cross-functional teams to ensure high-quality customer service.