Remote Field Service Engineer - Molecular Diagnostics

1175 Abt Labs SAfrica (Proprietary) Ltd; South Africa; A distancia; ZAR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Abbott is hiring a Field Service professional to install, service, and maintain molecular diagnostic systems at customer sites across South Africa. The role requires diagnosing hardware and software issues and providing on-site support and training.

The candidate should hold an Electrical or Biomedical Engineering degree, have strong communication skills, and be willing to travel up to 75% of the time. Based in Bloemfontein or willing to relocate at own cost.

Formación

• Excellent communication and interpersonal skills for customer-facing field service.
• Ability to diagnose and troubleshoot hardware and software issues on molecular instrumentation.
• Willingness to travel up to 75% and work at multiple customer sites.

Responsabilidades

• Install and implement new systems at customer sites.
• Perform preventive maintenance on hardware and software; upgrades and repairs.
• Troubleshoot applications and instrumentation by phone and on-site; log calls.
• Provide on-site training and support for software/hardware upgrades.
• Coordinate with Application Support Specialists and Commercial teams.
• Maintain tools, spare parts, and report usage to Service Management.

Conocimientos

Customer service

Communication

Troubleshooting

English fluency

Educación

Electrical or Biomedical Engineering degree

Herramientas

Call Management Systems

Descripción del empleo

Abbott is hiring a Field Service professional to install, service, and maintain molecular diagnostic systems at customer sites across South Africa. The role requires diagnosing hardware and software issues and providing on-site support and training.

The candidate should hold an Electrical or Biomedical Engineering degree, have strong communication skills, and be willing to travel up to 75% of the time. Based in Bloemfontein or willing to relocate at own cost.