Microsoft Dynamics 365 Support Analyst

Collinson Group; Cape Town; On-site; ZAR 1,080,000 - 1,496,000; Full time

Job summary

Collinson Group seeks a D365 F&O Support Analyst to manage project deliverables during the MS Dynamics 365 deployment in Peru and Brazil, supporting end users in Finance and project teams. The role emphasizes on-time delivery, quality assurance, and clear communication across multilingual users.

The ideal candidate has experience with D365 F&O implementations, data migration, SIT/UAT, and reconciliation, working across cross-functional teams in a multinational setting.

Qualifications

• Experience with Microsoft Dynamics 365 Finance & Operations implementations, upgrades, or support projects.
• Strong understanding of Finance processes, data migration activities, testing methodologies, and ERP implementations.
• Experience in SIT, UAT and defect management processes.
• Ability to review requirements, process docs, and system configurations to identify issues and suggest solutions.

Responsibilities

• Manage assigned project deliverables, ensuring quality and on-time completion; flag risks.
• Support documentation review for process and system docs.
• Review vendor configuration; perform quality reviews and highlight differences with system setup.
• Participate in SIT and UAT; support defects as needed.
• Assist in data cleansing and migration from legacy apps with Finance teams.
• Support reconciliation during data migration and cutover activities.
• Provide remote go-live support with daily issue updates to Project Manager.
• Assist Spanish and Portuguese users with clear communication.

Skills

Dynamics 365 F&O

Finance processes

SIT/UAT

Data migration

Issue resolution

Stakeholder management

Communication

Education

Degree in Information Systems or Finance

Tools

Microsoft Dynamics 365 F&O

Data migration tools

ERP systems

Job description

Job Description

The Opportunity

• The D365 F&O Support Analyst will manage assigned project deliverables as part of the MS Dynamics 365 (F&O) deployment in Peru and Brazil to both the project team as well as the end users in Finance

• Primary objective is to support the MS Dynamics 365 application is deployed across Peru and Brazil for the Collinson Organization in an effective and efficient manner, and project deliverables assigned are completed with quality and per the project timeline

What you will do

• Manage assigned project deliverables, ensuring quality and on time completion and highlight any key issues / risks.

• Participate in documentation review and provide input as required, this relates to both process and system documents

• Review the configuration by the vendor, perform Quality reviews and highlight any differences between the configuration document vs the system set up.

• Part of the team for Systems Integration Testing (SIT) as well as User Acceptance Testing (UAT) and supporting defects as required.

• Data Cleansing – support the team in reviewing the existing data and address any missing data required for MS Dynamics, working with Finance teams.

• Support in all aspects of reconciliation as part of data migration from the legacy applications to MS Dynamics

• Support in Data Migration dress rehearsals as well as being part of the cutover for the Go Live as well

• Provide support (remotely) as part of the project go live and ensure daily updates on issues are documented and provided to the Project Manager

• Support the Spanish and Portuguese users through clear and accurate communication.

What you will bring

Essential experience and skills

• Experience supporting Microsoft Dynamics 365 Finance & Operations (F&O) implementations, upgrades, or support projects.

• Strong understanding of Finance business processes, data migration activities, testing methodologies, and ERP system implementations.

• Experience participating in Systems Integration Testing (SIT), User Acceptance Testing (UAT), and defect management processes.

• Ability to review business requirements, process documentation, and system configurations to identify issues and recommend solutions.

• Strong analytical, problem-solving, and reconciliation skills with excellent attention to detail.

• Excellent communication and stakeholder management skills, with the ability to work effectively across project teams and Finance departments.

• Ability to manage multiple priorities and deliver work within project timelines.

Desirable experience

• Previous experience supporting Microsoft Dynamics 365 F&O deployments in a multinational environment.

• Working knowledge of Finance and Accounting processes.

• Experience working with data migration tools, reconciliation activities, and ERP cutover planning.

• Fluency in Spanish and/or Portuguese.

• Experience working with implementation partners and global project teams.

• Relevant qualification in Information Systems, Finance, Accounting, Business, or a related discipline.

How we work

Our shared values guide how we work together: Do the right thing, Act smarter, Take action and One team. In this role, you will bring these behaviours to life by proactively identifying and resolving issues, collaborating effectively with global project teams and Finance stakeholders, delivering high-quality work within project timelines, and supporting users through change with professionalism and a customer-focused approach.