Merchandising Team Leader | Managed People Solutions | Southern Suburbs

Managed People Solutions; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Managed People Solutions is seeking a Merchandising Team Leader to join our team in the Southern suburbs, Western Cape. You will lead merchandisers, ensure KPI achievement, and execute cycle briefs to boost brand visibility.

Responsibilities include building relationships with store managers and customers, submitting reports on time, and coaching team members to improve performance while maintaining asset care and SOP compliance.

Qualifications

• Diploma/Degree in Business Management or Marketing.
• 3 - 5 experience specifically withinan FMCG Merchandising environment
• Basic wine & spirit knowledge

Responsibilities

• Be polite with customer and where needed, elevate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Ensure that all required reports and information is submitted within the deadline provided.
• Record relevant metrics and competitor activities as per standard.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Execute merchandising activities as per cycle brief.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.

Education

Diploma/Degree in Business Management or Marketing

Job description

Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Southern suburbs, Western Cape.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI’s.

Responsibilities

• Be polite with customer and where needed, elevate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Ensure that all required reports and information is submitted within the deadline provided.
• Manage and take care of company assets including car, laptop and handheld devices as per SOP.
  
• Record relevant metrics and competitor activities as per standard.
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Execute merchandising activities as per cycle brief.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Ensure continuous development and up-to-date industry knowledge and competence.
• Ensuring that client deliverables meet the required quality standards.
• Contribute towards informal succession planning and skills transfer within the Merchandising team by, adopting a coaching and/or mentorship approach and teaching team members new learnings.
  

Requirements

• Diploma/Degree in Business Management or Marketing

• 3 - 5 experience specifically withinan FMCG Merchandising environment
• Basic wine & spirit knowledge
  

Should you not receive any feedback within 2 weeks after the closing date, please consider your application unsuccessful