Merchandiser Team Leader | Managed People Solutions | Durban West

Managed People Solutions Pty; KwaZulu-Natal; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Managed People Solutions is seeking a Merchandising Team Leader to drive in-store execution, lead a frontline merchandising team, and strengthen customer relationships across regions in KwaZulu-Natal.

You will ensure merchandising standards, monitor KPIs, and deliver exceptional service while coordinating with stores, clients, and senior management. A proactive leader with FMCG exposure will thrive here.

Qualifications

• Matric/Grade 12 is required.
• Diploma or degree in Business Management or Marketing or related field.
• Valid driver's license is required.
• Minimum 2 years merchandising experience; 3–5 years preferred in FMCG merchandising.
• Strong leadership and communication skills; customer-focused with excellent organizational and reporting abilities.

Responsibilities

• Be polite with customers and elevate issues to management when needed; provide feedback on complaints, queries and requests.
• Build relationships with customers through active communication and issue resolution.
• Greet and acknowledge customers and consumers in-store.
• Submit required reports and information within deadlines.
• Manage company assets including car, laptop and handheld devices per SOP.
• Record relevant metrics and monitor competitor activities as per standard.
• Count and determine stock to merchandize as per SOP.
• Draw stock requirements and fill space according to SOP.
• Execute merchandising activities as per cycle brief.
• Keep knowledge of products and promotions up to date per cycle brief.
• Record merchandising activities as per standard.
• Advise management on opportunities for additional display and merchandising space.
• Advise on out-of-stocks as per SOP.
• Ensure adequate time is spent in trade with each merchandiser in each region.
• Monitor merchandisers to achieve calls per merchandiser KPI.
• Ensure vehicle inspections are completed and issues reported/escalated.
• Deliver customer satisfaction through effective communication and prompt responses.

Skills

Merchandising

Leadership

Communication

Customer focus

Organisational & reporting

Microsoft 365

Wine & Spirit knowledge

Education

Grade 12 (Matric)

Diploma/Degree in Business Management or Marketing

Tools

Microsoft 365

Job description

Are you a driven merchandising professional with a passion for leading teams, building customer relationships, and driving brand visibility? Managed People Solutions is looking for a dynamic Merchandising Team Leader to join our team and play a key role in ensuring merchandising excellence across multiple regions.

Job Purpose

As a Merchandising Team Leader, you will be responsible for effectively executing merchandising standards, enhancing brand visibility, and ensuring that your team consistently achieves their KPIs while delivering exceptional service to customers.

Key Responsibilities

• Be polite with customer and where needed, elevate to management to resolve issues. Feedback on customer complaints, queries and requests.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Ensure that all required reports and information is submitted within the deadline provided.
• Manage and take care of company assets including car, laptop and handheld devices as per SOP.
• Record relevant metrics and competitor activities as per standard.
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Execute merchandising activities as per cycle brief.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.

Knowledge & Skills

• Basic Wine & Spirit Knowledge
• Microsoft 365
• Merchandising
• Strong leadership and communication skills
• Customer-focused approach
• Excellent organisational and reporting abilities

Requirements

• Grade 12 (Matric)
• Diploma/Degree in Business Management or Marketing, or a related field
• Valid Driver's Licence

Experience

• Minimum: 2 years merchandising experience
• Preferred: 3- 5experience in an FMCG Merchandising environment

What we're Looking for

We're seeking a proactive leader who thrives in a fast-paced environment, can motivate teams to achieve exceptional results, and is passionate about delivering outstanding in-store execution and customer service.