Merchandiser Team Leader | Managed People Solutions | Free State (Welkom/Bethlehem)

JVR Software; Welkom; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Managed People Solutions in Matjhabeng area seeks a Merchandising Team Leader to drive in-store execution and brand visibility. You will guide merchandisers, ensure KPI achievement, and maintain strong customer service across regions.

The role requires proactive leadership, FMCG exposure, and the ability to coach team members while maintaining stock control and reporting accuracy.

Qualifications

• Grade 12 (Matric) or equivalent.
• Diploma or Degree in Business Management or Marketing or related field.

Responsibilities

• Be polite with customers and escalate to management to resolve issues.
• Provide feedback on complaints, queries and requests in a timely manner.
• Build relationships with customers through active communication and issue resolution.
• Greet and acknowledge customers and store managers.
• Submit reports and information by deadlines.
• Manage assets (car, laptop, handheld devices) per SOP.
• Record metrics and monitor competitor activity.
• Count and stock merchandise per SOP.
• Draw stock requirements and execute merchandising per cycle brief.
• Communicate product knowledge and promotions per cycle brief.
• Record merchandising activities per standard.
• Advise on opportunities in-store (additional display space).
• Advise on out-of-stocks per SOP.
• Spend adequate time in trade with each merchandiser regionally.
• Monitor merchandiser activity to meet KPI targets.
• Ensure vehicle inspections are completed and issues escalated.
• Address customer complaints promptly per SOP and grid.
• Ensure escalation handling and resolutions.
• Contribute to development and knowledge transfer within the team.

Skills

Leadership

Communication

Customer focus

Organizational skills

Reporting

Wine & Spirit knowledge

Microsoft 365

Education

Grade 12

Diploma/Degree in Business Management or Marketing

Tools

Microsoft 365

Job description

Employer Managed People Solutions Location Matjhabeng Job type Retail / wholesale Posted 1 Nov 2026

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPIs.

Responsibilities

Be polite with customer and where needed, elevate to management to resolve issues. Feedback on customer complaints, queries and requests. Actively build relationships with customers by engaging in active communication, resolving issues where required etc. Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers). Ensure that all required reports and information is submitted within the deadline provided. Manage and take care of company assets including car, laptop and handheld devices as per SOP. Record relevant metrics and competitor activities as per standard. Count and determine stock to be merchandised as per SOP. Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP Execute merchandising activities as per cycle brief. Communicate and upkeep knowledge of product and promotions according to the cycle brief. Effectively record merchandising activities as per standard. Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space). Advise manager on out of stocks as per SOP. Ensure that an adequate amount of time is spent in trade with each merchandiser in each region. Ensure that each merchandiser is executing effectively in trade according to the KPIs laid out by the client. Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser. Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out. Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid. Ensure that all escalated queries and challenges are effectively dealt with and resolved. Ensure continuous development and up-to-date industry knowledge and competence. Ensuring that client deliverables meet the required quality standards. Contribute towards informal succession planning and skills transfer within the Merchandising team by, adopting a coaching and/or mentorship approach and teaching team members new learnings.

Knowledge & Skills

Basic Wine & Spirit Knowledge Microsoft 365 Merchandising Strong leadership and communication skills Customer-focused approach Excellent organisational and reporting abilities

Requirements

Grade 12 (Matric) Diploma/Degree in Business Management or Marketing, or a related field Valid Driver’s Licence

Experience

Minimum: 2 years merchandising experience Preferred: 3 – 5 experience in an FMCG Merchandising environment

What we’re Looking for

We’re seeking a proactive leader who thrives in a fast-paced environment, can motivate teams to achieve exceptional results, and is passionate about delivering outstanding in-store execution and customer service. If you’re ready to take the next step in your merchandising career and lead a high-performing team, we’d love to hear from you!

Please do not apply for the position if you do not meet the requirements. Should you not receive a response to your application within two weeks please consider your application unsuccessful.