Merchandiser Team Leader | Managed People Solutions | Free State (Welkom/Bethlehem)

Managed People Solutions Pty; Welkom; Presencial; ZAR 156.000 - 234.000; Jornada completa

Descripción de la vacante

Managed People Solutions Pty in Welkom/Bethlehem, Freestate, seeks a Merchandising Team Leader to drive in-store execution and team leadership. You will lead merchandisers, ensuring standardised displays and strong brand visibility across assigned regions.

The role requires a Grade 12 and a Diploma/Degree in Business Management or Marketing, plus a valid driver’s license. You will engage with store managers and customers, monitor KPI performance, coordinate stock, and coach the team for

Formación

• Grade 12 (Matric) is required.
• Diploma or degree in Business Management or Marketing, or a related field.

Responsabilidades

• Be polite with customers and escalate to management when needed to resolve issues.
• Actively build relationships with customers through effective communication and issue resolution.
• Greet and acknowledge store managers and shoppers to enhance the customer experience.
• Submit all required reports within deadlines.
• Manage company assets (vehicle, laptop, handheld devices) per SOP.
• Record metrics and monitor stock and promotions as per SOP and cycle brief.
• Draw stock requirements and execute merchandising activities as per cycle brief.
• Provide knowledge updates on products and promotions to the team.

Conocimientos

Leadership

Communication

Merchandising

Customer-focused

Organisational reporting

Wine & Spirit knowledge

Microsoft 365

Educación

Grade 12

Diploma/Degree in Business Management or Marketing

Herramientas

Microsoft 365

Descripción del empleo

Managed People Solutions is actively seeking a skilled Merchandising Team Leader to join our team. If you're passionate about merchandising and ready to take on a leadership role, we would love to have you on board in Welkom/Bethlehem, Freestate.

Job Purpose

A Merchandising Team Leader is responsible for effectively and efficiently merchandise products in a set standard to grow company brands and visibility as well as ensure that the merchandisers designated to the Merchandising Team Leader is fulfilling their KPI’s.

Responsibilities

• Be polite with customer and where needed, escalated to management to resolve issues. Feedback on customer complaints, queries and requests.
• Actively build relationships with customers by engaging in active communication, resolving issues where required etc.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers)
• Ensure that all required reports and information is submitted within the deadline provided.
• Manage and take care of company assets including car, laptop and handheld devices as per SOP.
• Record relevant metrics and competitor activities as per standard.
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP
• Execute merchandising activities as per cycle brief.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Advise manager on out of stocks as per SOP.
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Ensure that merchandisers are completing their vehicle inspection surveys and that any issues identified are reported, escalated and sorted out.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Ensure continuous development and up-to-date industry knowledge and competence.
• Ensuring that client deliverables meet the required quality standards.
• Contribute towards informal succession planning and skills transfer within the Merchandising team by, adopting a coaching and/or mentorship approach and teaching team members new learnings.

Knowledge & Skills

• Basic Wine & Spirit Knowledge
• Microsoft 365
• Merchandising
• Strong leadership and communication skills
• Customer-focused approach
• Excellent organisational and reporting abilities

Requirements

• Grade 12 (Matric)
• Diploma/Degree in Business Management or Marketing, or a related field
• Valid Driver's Licence

Experience

• Minimum: 2 years merchandising experience
• Preferred: 3- 5experience in an FMCG Merchandising environment

What we're Looking for

We're seeking a proactive leader who thrives in a fast-paced environment, can motivate teams to achieve exceptional results, and is passionate about delivering outstanding in-store execution and customer service.

Should you not receive a response to your application within two weeks please consider your application unsuccessful.