Membership Experience & Growth Consultant (Contract)

PPS Recruitment; Centurion; On-site; ZAR 260,000 - 380,000; Full time

Job summary

PPS Recruitment is seeking a Membership Consultant to assess and improve membership processes, systems, and engagement strategies for clients. You will analyze current membership operations, identify areas for improvement, and help implement solutions that boost retention, satisfaction, and growth.

The role requires the ability to work under pressure, strong interpersonal and analytical skills, project management, and excellent written and verbal communication.

Qualifications

• Strong interpersonal and analytical abilities with project management experience.
• Effective business communication and writing skills are essential.
• Bilingual (written and spoken) abilities preferred.
• Grade 12 with Mathematics and Accounting is required; finance-related qualification is advantageous.
• 2–3 years' experience in a reconciliation environment.
• Sound knowledge of the medical aid industry, scheme rules and related legislation.
• Computer literacy (MS Office).

Responsibilities

• Investigate Employer Group and/or Member's monthly payments and ensure correct allocation thereof.
• Facilitate and conclude monthly payment arrangements with Members and ensure adherence thereof.
• Ensure Service Level Agreement and/or Scheme requirements are complied with.
• Effective and timely resolution of members enquiries regarding contributions and membership.
• Monthly follow up on discrepancies regarding contributions.
• Process savings payouts and savings debtors according to Scheme rules.
• Update and maintain member profiles on the administration system.
• Generate monthly System-based reports on contributions and report on default payments.
• Build and maintain sound relationships with all stakeholders.

Skills

Interpersonal skills

Analytical skills

Project management

Communication skills

Writing skills

Bilingual

MS Office

Education

Grade 12 with Mathematics and Accounting

Finance-related qualification

Tools

MS Office

Job description

PPS Recruitment is seeking a Membership Consultant to assess and improve membership processes, systems, and engagement strategies for clients. You will analyze current membership operations, identify areas for improvement, and help implement solutions that boost retention, satisfaction, and growth.

The role requires the ability to work under pressure, strong interpersonal and analytical skills, project management, and excellent written and verbal communication.