Member Retention Specialist

Discovery; Gqeberha; Vor Ort; ZAR 201.000 - 312.000; Vollzeit

Zusammenfassung

Discovery’s Vitality RSA is seeking a Sales Consultant to proactively engage with members at risk of cancelling, understand concerns, resolve issues, and present suitable solutions to retain their business while demonstrating value.

The role focuses on inbound/outbound calls, achieving conservation targets, and building trust through excellent service, with responsibilities spanning relationship management, accurate record-keeping, and collaboration with the broader team.

Qualifikationen

• Matric
• 6–12 months Call Centre experience
• At least 6 months sales or collections experience
• Relationship management

Aufgaben

• Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay
• Ensure all conservation targets are met
• Proactively determine the client’s needs and can resell products to members
• Proactively evaluate interactions with clients always providing dazzling service to internal and external clients
• Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management
• Ensure that all administrate changes are done timeously, followed through, and monitored

Kenntnisse

Sales ability

Communication

Team player

Organized

Confidentiality

Proactive

Resilience

Customer service

Self-motivated

Ausbildung

Matric

Jobbeschreibung

Discovery’s Vitality RSA is seeking a Sales Consultant to proactively engage with members at risk of cancelling, understand concerns, resolve issues, and present suitable solutions to retain their business while demonstrating value.

The role focuses on inbound/outbound calls, achieving conservation targets, and building trust through excellent service, with responsibilities spanning relationship management, accurate record-keeping, and collaboration with the broader team.