Member Experience & Growth Host

Global Sports Jobs Limited; Strand; Presencial; ZAR 234.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave (including bank)

The Peoples Pension with 3% employer贡献

Complimentary Virgin Active membership

Discounts across Virgin Active

Virgin Family membership

20% off food and drink at KAUAI

Salary Finance access

Health Heroes counselling

Dexters corporate letting services

ePoints discounts

Descripción de la vacante

Virgin Active is seeking a role within the Acquisitions team to inspire people to begin their wellness journey and deliver an exceptional sales and onboarding experience. As the club's first impression, you will help build long-term member relationships and welcome new members through their first 90 days.

You will drive value-led tours, manage CRM-driven leads, and collaborate with instructors and club teams to ensure a seamless experience while maintaining top administrative standards.

Formación

• A strong passion for people, wellness, and meaningful connection.
• The ability to meet and exceed targets while delivering a premium experience.
• Excellent communication and interpersonal skills - warm, confident and engaging.
• Strong organisational skills with attention to detail and follow-through.
• A proactive, positive attitude and a natural sense of care and hospitality.
• Flexibility to work early mornings, evenings, weekends, and club events.

Responsabilidades

• Take ownership of individual membership sales targets, contributing to overall club growth and retention.
• Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
• Drive self-generated leads and maintain consistent follow-up using CRM systems.
• Personally welcome new members and deliver a tailored onboarding experience.
• Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
• Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
• Encourage participation across classes, PT, recovery, and club services.
• Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
• Maintain high standards of administration, time management, and communication.
• Support the smooth operation of the club and uphold all Virgin Active brand standards.

Conocimientos

People passion

Target achievement

Communication skills

Organisational skills

Hospitality mindset

Flexibility

Herramientas

CRM

Descripción del empleo

Virgin Active is seeking a role within the Acquisitions team to inspire people to begin their wellness journey and deliver an exceptional sales and onboarding experience. As the club's first impression, you will help build long-term member relationships and welcome new members through their first 90 days.

You will drive value-led tours, manage CRM-driven leads, and collaborate with instructors and club teams to ensure a seamless experience while maintaining top administrative standards.