Member Experience Ambassador

Virgin Active South Africa (Pty) Ltd; Cape Town; Sur place; ZAR 134 000 - 190 000; Plein temps

Résumé du poste

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to provide exceptional in-club member experiences across the reception, exercise floor, studios and lounge areas. You will engage members daily, support retention, and drive digital engagement with our evolving platforms.

The role emphasizes delivering high-quality service, promoting safe exercise, and upholding club rules and safety protocols while contributing to a welcoming, member-centric environment.

Qualifications

• Grade 12 Senior Certificate or NQF Level 4 equivalent.
• Successful completion of Reception Academy.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and the desired customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Minimum of 12 months experience within a face to face customer facing role.
• Proven ability to resolve member questions and queries.
• Embody the business values.
• People centric.
• Passionate about exercise.

Responsabilités

• Provide front of house duties, manage access and communicate with staff and members.
• Deliver excellent customer service to achieve member satisfaction and engagement targets.
• Drive digital engagement and promote online or digital exercise offerings.
• Retain members by building relations and resolving complaints.
• Maintain safety, cleanliness and adherence to club rules on the member floor.
• Participate in ongoing training and self-development.

Connaissances

Digital platforms

Customer journey

Club rules

Safety protocol

Customer service

Communication

Conflict resolution

Relationship-building

First Aid

Formation

Grade 12 / NQF 4

Reception Academy

Description du poste

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to provide exceptional in-club member experiences across the reception, exercise floor, studios and lounge areas. You will engage members daily, support retention, and drive digital engagement with our evolving platforms.

The role emphasizes delivering high-quality service, promoting safe exercise, and upholding club rules and safety protocols while contributing to a welcoming, member-centric environment.