Member Experience Champion

Virgin Active South Africa (Pty) Ltd; Durban; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to deliver outstanding member experiences across the club. You will handle front-of-house duties, engage with members, and promote our digital offerings to enhance retention and satisfaction.

The role emphasizes delivering personalised service, upholding safety rules, and participating in continuous training to grow with the club’s evolving programs and platforms.

Qualifications

• Minimum 12 months experience in a face-to-face customer-facing role.
• Good understanding and knowledge of digital platforms.
• Sound knowledge of Virgin Active exercise experiences.
• Comprehensive understanding of the customer journey and customer experience.
• Sound knowledge of club rules, operating standards and safety protocol.
• Proven ability to resolve member questions and queries.
• Embody the business values and be people-centric.
• Passionate about exercise.

Responsibilities

• Provide front of house duties and control access to the facility.
• Deliver exceptional customer service and information to members and prospective members.
• Engage with members to drive digital platforms and fitness initiatives.
• Maintain the floor experience, safety, and cleanliness.
• Participate in ongoing training and self-development.

Skills

Customer service

Communication

Digital platforms knowledge

Relationship-building

Problem-solving

First Aid

Teamwork

Education

Grade 12 Senior Certificate or NQF Level 4 equivalent

Job description

Virgin Active South Africa (Pty) Ltd is seeking a Service Ambassador to deliver outstanding member experiences across the club. You will handle front-of-house duties, engage with members, and promote our digital offerings to enhance retention and satisfaction.

The role emphasizes delivering personalised service, upholding safety rules, and participating in continuous training to grow with the club’s evolving programs and platforms.