Member Experience & Front Desk Coordinator

The Career Network SA; Cape Town; Sur place; ZAR 120 000 - 180 000; Plein temps

Résumé du poste

The Career Network SA is seeking a friendly and proactive Receptionist to support a vibrant coworking community. You will oversee front desk operations, manage bookings, ensure a welcoming atmosphere, and assist members and visitors with professionalism.

Daily duties include opening/closing procedures, IT support, onboarding new members, and handling invoices and payments. The role demands excellent communication, multitasking, and a client-centric approach in a busy environment.

Responsabilités

• Oversee the daily operations of the front desk and shared spaces
• Ensure the centre is clean, organised, and presentable at all times
• Welcome and assist members and visitors in a professional manner
• Perform daily opening and closing procedures
• Manage meeting room bookings and resolve booking conflicts
• Support team members with ad-hoc administrative tasks
• Facilitate onboarding for new members
• IT support/assistance
• Maintain strong, positive relationships with members
• Provide daily member assistance and respond to queries promptly
• Handle client concerns and complaints with professionalism and discretion
• Provide basic IT assistance or coordinate support when required
• Maintain solid knowledge of the company’s services and products
• Conduct office tours/viewings for potential members
• Support lead generation and conversions as required
• Issue daily and monthly invoices
• Process and obtain payments
• Strong organisational and administrative skills
• Excellent verbal and written communication
• High level of attention to detail
• Ability to work independently without supervision
• Proactive, positive, and solutions driven mindset
• Strong time management with the ability to multitask
• Client centric approach with strong interpersonal skills

Description du poste

The Career Network SA is seeking a friendly and proactive Receptionist to support a vibrant coworking community. You will oversee front desk operations, manage bookings, ensure a welcoming atmosphere, and assist members and visitors with professionalism.

Daily duties include opening/closing procedures, IT support, onboarding new members, and handling invoices and payments. The role demands excellent communication, multitasking, and a client-centric approach in a busy environment.