Guest Experience Lead, Luxury Coworking & Events

HotelJobs; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Kendrick Recruitment seeks a Front of House Lead to oversee reception operations for a luxury coworking and hospitality workspace in Cape Town. You will be the public face of the team, managing bookings, member relations and daily activity while supporting the GM and ensuring smooth operations.

You will lead a busy front-of-house environment, coordinate events, and maintain high standards of service, accuracy, and communication in a fast-paced setting.

Qualifications

• Matric or equivalent required; hospitality/business qualification advantageous
• 3+ years front-of-house, reception, hospitality or customer-facing ops experience
• Proven ability to run a busy reception or live front-of-house environment independently
• Experience with coworking or member-management platforms and booking systems advantageous
• Supervisory or shift-lead experience preferred
• Based in Cape Town with own transport and valid driver’s licence
• Strong verbal and written communication skills
• Systems and records accuracy across bookings and payments/documents
• Good multitasking and prioritisation under time pressure
• Proficiency with MS Office and Google apps; basic facilities troubleshooting

Responsibilities

• Serve as the primary point of contact for members, visitors, suppliers and guests
• Greet arrivals with warmth and professionalism
• Manage reception enquiries via phone, email, WhatsApp and in person
• Own the member portal and internal communication channels
• Manage hot desk, meeting room and shared space bookings
• Track member check-ins and visitor logs
• Log and escalate facility requests for timely resolution
• Support onboarding of new clients and build strong member relationships
• Ensure meeting rooms are set up, stocked and presentation-ready
• Lead workspace tours and act as front-of-house contact during events
• Maintain clear communication with catering, IT and facilities teams
• Uphold cleanliness and hygiene standards across reception and workspace
• Communicate daily expenses and finance-related activity to Finance Manager

Skills

Reception operations

Customer facing

Communication skills

Multitasking

Education

Matric / NQF4

Tools

Coworking booking systems

Microsoft/Google Workspace

Job description

Kendrick Recruitment seeks a Front of House Lead to oversee reception operations for a luxury coworking and hospitality workspace in Cape Town. You will be the public face of the team, managing bookings, member relations and daily activity while supporting the GM and ensuring smooth operations.

You will lead a busy front-of-house environment, coordinate events, and maintain high standards of service, accuracy, and communication in a fast-paced setting.