Market Analyst & Client Success Coordinator

Watershed Consulting; Pretoria; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Watershed Consulting in Parktown, Gauteng, South Africa seeks a Market Analyst & Client Success Coordinator to turn market intelligence into actionable business opportunities while ensuring clients receive an exceptional experience.

You will conduct market research, prepare briefs and proposals, maintain client databases, support executive administration and cross-border coordination with international partners. A bachelor’s degree and 3–5 years in related roles are required.

Qualifications

• Bachelor’s degree in business, economics, marketing or related field.
• 3–5 years in market research or client-facing roles.
• Experience with CRM platforms (Zoho or Salesforce).
• Advanced MS Office (Excel, Word, PowerPoint, Outlook, Teams).
• Strong English writing and presentation skills.

Responsibilities

• Research markets, industries, and regulators to produce insights.
• Prepare market briefs, country overviews, reports and presentations.
• Maintain and develop prospect and client databases.
• Monitor market-entry plans, milestones and risks.
• Assist with market sizing, pricing schedules and revenue modelling.
• Attend client meetings and document discussions.

Skills

CRM platforms

Excel proficiency

Research skills

Executive support

Strong English writing

Education

Bachelor's degree in related field

Tools

Zoho CRM

Salesforce

MS Office

Job description

Market Analyst & Client Success Coordinator

Are you naturally curious, commercially minded and exceptional at building strong client relationships?

We are looking for a sharp, highly organised professional who can turn market intelligence into meaningful business opportunities while ensuring clients receive a consistently excellent experience. This multifaceted role combines market research, business development support, client relationship coordination and executive assistance.

What you’ll be doing

• Research markets, industries, competitors and regulatory developments, translating your findings into clear, decision-ready insights.
• Prepare market briefs, country overviews, reports and presentations for senior management.
• Maintain and develop the prospect and client database, ensuring all information is accurate and current.
• Monitor market-entry plans, strategic milestones and potential risks.
• Assist with market sizing, pricing schedules and revenue modelling.
• Research prospective clients, sectors and key decision-makers ahead of meetings.
• Prepare professional meeting packs, agendas, proposals, tenders and presentations.
• Attend selected client meetings, document key discussions and follow up on agreed actions.
• Keep CRM records and client contact reports accurate and up to date.
• Strengthen client retention through proactive engagement, satisfaction monitoring and the prompt resolution of service queries.
• Identify accounts that may require additional attention before concerns escalates.
• Coordinate the smooth handover of new clients to internal delivery teams.
• Support relationships with international partners, professional bodies and accreditation stakeholders.
• Manage the Vice Principal’s diary, meetings and travel arrangements, including travel across borders and time zones.
• Draft and quality-check professional correspondence and business documentation.
• Maintain organised filing, document control and version management.

What you’ll need - none negotiable requirements for the role

• Matric.
• A bachelor’s degree in Business, Commerce, Marketing, Economics, Development Studies or a related discipline.
• Three to five years’ relevant experience in market research, business development support, client relationship management, key-account support or a comparable analytical and client-facing position.
• Strong research and analytical ability, with the confidence to gather, verify and interpret information from reliable primary sources.
• Experience working with CRM platforms such as Zoho, Salesforce or similar.
• Advanced Microsoft Office proficiency, particularly Excel, Word, PowerPoint, Outlook and Teams.
• Excellent written and spoken English, including strong report, proposal and presentation-writing skills.
• Sound business numeracy.
• A valid driver’s licence and reliable transport.

It would be advantageous if you have

• Knowledge of South Africa’s post-school education and training environment and NQF-aligned qualifications.
• An understanding of skills levies, qualification authorities, funding structures or Continuing Professional Development mechanisms.
• Exposure to banking, financial services, insurance or real estate.
• Experience supporting an executive or senior leader.
• Experience preparing tenders, client proposals, management reports and presentations.
• Worked with international clients, cross-border partners or teams operating across different time zones.
• Familiarity with online research tools and Learning Management Systems.

The person we’re looking for

You are meticulous, dependable and trusted with confidential information. You communicate with confidence, remain calm when deadlines are tight and take ownership without needing constant direction. You’re also a collaborative team player who enjoys solving problems and finding smarter ways of working.

Working hours: Monday to Friday, 08:00 to 17:00, with occasional overtime when required.
Start date: As soon as possible.
Remuneration: Market-related and open for discussion.

If you enjoy a role where research, commercial thinking, client engagement and organisation all come together, this could be an exciting next step in your career.

Market Analyst & Client Success Coordinator • Parktown, Gauteng, South Africa