Mandarin Call Centre Agent

Quest Staffing Solutions; Gauteng; On-site; ZAR 112,000 - 134,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

Quest Staffing Solutions in Johannesburg is seeking a Mandarin-speaking Call Centre Operator to handle customer calls in Mandarin and English, providing accurate information and friendly service. The role is full-time with rotational shifts and is based in Woodmead.

You will record customer details, follow procedures, assist with translations when needed, and work with the team to resolve issues while maintaining confidentiality.

Qualifications

• Fluent in spoken and written Mandarin Chinese and English.
• Minimum Diploma / NQF Level 6 or equivalent.
• Good communication, listening and problem-solving skills.
• Professional telephone manner and customer-service attitude.
• Basic computer skills, including email, Word, Excel and data entry.
• Ability to follow procedures and work accurately.
• Willingness to work rotational shifts.
• Reliable, organized and able to work under pressure.

Responsibilities

• Handle inbound and outbound customer calls in Mandarin and English.
• Assist customers with enquiries and provide accurate information.
• Resolve customer issues or escalate them to the relevant department.
• Record customer information, enquiries and follow-ups accurately.
• Follow call-handling procedures, scripts and service standards.
• Assist with Mandarin-English translation when required.
• Follow up on customer requests and ensure issues are resolved.
• Maintain confidentiality and professional communication.
• Work with team members to ensure efficient customer service.

Skills

Mandarin

English

Communication

Problem-solving

Listening

Customer service

Education

Diploma / NQF Level 6

Tools

CRM software

Ticketing systems

Job description

Mandarin-Speaking Call Centre Operator

Location: Woodmead, Johannesburg

Employment Type: Full-time

Working Arrangement: Rotational shifts

Salary: R10,000 – R12,000 per month + performance-based bonuses

Key Responsibilities

• Handle inbound and outbound customer calls in Mandarin and English.
• Assist customers with enquiries and provide accurate information.
• Resolve customer issues or escalated them to the relevant department.
• Record customer information, enquiries and follow-ups accurately.
• Follow call-handling procedures, scripts and service standards.
• Assist with Mandarin-English translation when required.
• Follow up on customer requests and ensure issues are resolved.
• Maintain confidentiality and professional communication.
• Work with team members to ensure efficient customer service.

Requirements

• Fluent in spoken and written Mandarin Chinese and English.
• Minimum Diploma / NQF Level 6 or equivalent.
• Good communication, listening and problem-solving skills.
• Professional telephone manner and customer-service attitude.
• Basic computer skills, including email, Word, Excel and data entry.
• Ability to follow procedures and work accurately.
• Willingness to work rotational shifts.
• Reliable, organized and able to work under pressure.

Advantageous

• Previous call center or customer service experience.
• Mandarin-English translation or interpretation experience.
• Experience using CRM, ticketing or customer management systems.
• Experience working with Chinese-speaking customers.

Strong graduates with excellent Mandarin and English communication skills may also be considered.

Salary and Benefits

• Basic salary of R10,000 – R12,000 per month, depending on qualifications and experience.
• Additional performance-based bonuses, subject to business and individual performance.