Manager, Operations

Standard Bank Group; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group is seeking a professional to provide infrastructure optimisation support for allocated regions within a province, ensuring daily operational needs are met. The role includes managing infrastructure requirements and coordinating related projects to drive smooth branch operations.

Candidates should have strong knowledge of banking processes, customer understanding, data management, and workspace management, with substantial experience in service and operations roles within

Qualifications

• Secondary education or higher with relevant management qualification.
• BA/advanced diploma in generic management or equivalent FAIS readiness.
• FAIS regulatory requirements (RE05) completed or in progress.
• RE05 regulatory compliance knowledge.

Responsibilities

• Provide support and guidance for infrastructure optimisation across allocated regions.
• Manage infrastructure requirements and coordinate related projects.
• Align daily operations with branch and client needs.

Skills

Articulating Information

Challenging Ideas

Embracing Change

Following Procedures

Generating Ideas

Making Decisions

Providing Insights

Resolving Conflict

Seizing Opportunities

Taking Action

Team Working

Understanding People

Education

Secondary/High school/A levels/Matric

Bachelor’s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

FAIS Requirements

RE05

Tools

Banking Processes

Data and Infrastructure Planning

Project Coordination

Job description

Standard Bank Group is a leading Africa-focused financial services group, offering a variety of career opportunities. Our clients range from individuals to multinational corporates. We’re passionate about creating growth in Africa and bringing meaningful value to our clients and communities.

To provide appropriate support, advice and guidance pertaining to infrastructure optimisation for the allocated regions within a province for the fulfilment of their daily operational needs as well as manage infrastructure requirements and coordinate projects.

Qualifications

Type of Qualification:

• Secondary/High school/A levels/Matric
• Bachelor’s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management
• FAIS Requirements
• RE05

Experience Required

• Client Coverage: Liberty Advisory Partners
• 5-7 years
• Previous experience in a service and operational role. Working knowledge of the operational requirements of branches from a branch and client perspective.

Behavioural Competencies

• Articulating Information
• Challenging Ideas
• Embracing Change
• Following Procedures
• Generating Ideas
• Making Decisions
• Providing Insights
• Resolving Conflict
• Seizing Opportunities
• Taking Action
• Team Working
• Understanding People

Technical Competencies

• Banking Process & Procedures
• Customer Understanding (Consumer Banking)
• Data Management (Administration)
• Infrastructure and Platforms Support
• Planning, Forecasting and Budgeting
• Risk Identification
• Workspace Management