Manager:OD and Performance Management

MoMo from MTN; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

MTN Fintech seeks a Manager: OD and Performance Management to lead the design and implementation of the global Finco performance framework, partnering with HR, Finance and strategy to link metrics with financial targets across Group Finco and Opcos.

You will develop data-driven narratives, support organization design initiatives, maintain job architecture standards, and drive KPI governance for consistent performance across markets.

Qualifications

• Minimum 4-year tertiary qualification in HR, Business Admin or related field.
• Postgraduate qualification in HR or Organizational Development (advantageous).
• Experience in performance management, strategy, consulting, or financial analysis (5–7 years).
• Experience linking performance management to financial outcomes and business value.
• Exposure to fintech, financial services, or digital industries advantageous.

Responsibilities

• Support the Senior Manager in implementing the global Finco performance management framework.
• Ensure alignment between performance management practices and strategy, financial targets, and organizational priorities.
• Develop innovative and data-driven performance management practices that support agile ways of working.
• Support the implementation of organization design frameworks, standards, and governance principles across Group Finco and Opcos.
• Contribute to the alignment of organization architecture decisions with strategic priorities and operating model requirements.
• Assist in maintaining and applying organization design standards, frameworks, policies, and processes across Group Finco and Opcos.
• Provide analytical and documentation support for operating model reviews, organization structure changes, and role architecture adjustments.
• Support the design, maintenance, and governance of standardized goal and KPI libraries, ensuring consistency and alignment across business functions and markets.

Skills

Performance management

Data-driven

Consulting skills

HR analytics

Stakeholder collaboration

Analytical thinking

Education

Bachelors in HR/Business

Postgraduate HR/OD/Strategy

Job description

Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

As part of your portfolio as a Manager: OD and Performance Management you will:

• Support the Senior Manager in implementing the global Finco performance management framework, policies, and processes.
• Ensure alignment between performance management practices and the Group Finco strategy, financial targets, and organizational priorities.
• Contribute to the development of innovative and data-driven performance management practices that support agile ways of working.
• Support the implementation of organization design frameworks, standards, and governance principles across Group Finco and Opcos.
• Contribute to the alignment of organization architecture decisions with strategic priorities, operating model requirements, and performance outcomes.
• Support the execution of organization design initiatives, including updates to structures, role definitions, and reporting lines in line with approved business cases.
• Assist in maintaining and applying organization design standards, frameworks, policies, and processes across Group Finco and Opcos.
• Provide analytical and documentation support for operating model reviews, organization structure changes, and role architecture adjustments.
• Support the review and alignment of organization structures and operating models against defined blueprints and design guard rails.
• Assist in the development and update of job descriptions arising from organization design and structure changes.
• Support the implementation and governance of organization competency frameworks, job architecture, and evaluation-related processes.
• Contribute to the preparation of business cases and supporting analysis for organization design changes, functional blueprint updates, and role creation requests.
• Work with HR and business stakeholders to ensure that organization design changes are practical, well-documented, and aligned to performance, productivity, and cost effectiveness objectives.
• Drive the implementation and governance of the Group Finco performance management framework, ensuring it enables measurable business and financial outcomes.
• Partner with Finance and strategy-related teams to ensure performance metrics are tightly linked to financial performance (revenue, margins, cost discipline, and cash outcomes).
• Develop structured performance narratives and insights for leadership, enabling data-driven decision-making at Exco and Board level.
• Apply a consulting-based problem-solving approach to diagnose performance gaps and recommend actionable interventions.
• Collaborate with functional leaders and HR Business Partners to define, refine, and gain sponsorship for performance objectives, goals, and KPIs aligned to strategic priorities, business plans, and financial targets across Group Finco and Opcos.
• Support the design, maintenance, and governance of standardized goal and KPI libraries, ensuring consistency and alignment across business functions and markets.
• Monitor the implementation and adherence to the performance management framework, calendar, governance processes, and defined performance activities across Group Finco and Opcos.
• Ensure performance management activities such as goal setting, mid-year reviews, and year-end assessments are executed in line with defined frameworks and timelines.
• Track and monitor performance framework adoption and compliance across Opcos and provide insights to HR leadership on improvement opportunities.

The incumbent must have the following:

• Minimum 4-year tertiary qualification in Human Resources, Business Administration, Business Finance or related field.
• Postgraduate qualification in HR, Organizational Development, or Strategy (advantageous).
• Certification or exposure to organization design, job architecture, competency modelling, or organization effectiveness methodologies advantageous.
• Professional certifications related to performance management, HR analytics, or organizational effectiveness (advantageous).
• 5-7 years' experience in performance management, strategy, consulting, or financial analysis.
• Experience in a top-tier consulting firm (or equivalent analytical environment is strongly preferred.
• Proven experience linking performance management to financial outcomes and business value creation.
• Experience working with performance management frameworks, KPIs, and goal cascading processes.
• Experience supporting performance management cycles within a large or multinational organization.
• Exposure to fintech, financial services, or digital industries advantageous.
• Experience working across multicultural teams and global environments preferred.

Closing date: 17 September 2026. Late applications will not be accepted.

Should you not hear from us within 2 weeks of applying, please consider your application unsuccessful.