Manager: Fraud Engagement Centre

Capitec Bank Limited; Johannesburg; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Capitec Bank Limited is seeking an experienced Operations Manager for Fraud Engagement Centre to lead fraud-related client engagements, ensure operational performance, and uphold strict risk controls in a regulated environment. You will balance client service with proactive fraud risk management and stakeholder collaboration.

You will oversee fraud engagement operations, drive continuous improvement, and ensure robust governance while delivering positive customer outcomes in a fast-paced banking

Qualifications

• 5 years’ experience and at least 2 years in a management role within fraud operations or banking operations.
• Proven leadership experience within large operational teams.
• Strong understanding of regulatory environments and operational risk management.

Responsibilities

• Lead teams responsible for fraud engagement and service delivery.
• Manage operational performance within a highly regulated environment.
• Ensure adherence to fraud prevention, governance and compliance requirements.
• Drive service excellence during sensitive client interactions.
• Monitor trends, operational risks and service outcomes.
• Manage escalations and complex operational challenges.
• Drive continuous improvement to strengthen operational effectiveness.

Skills

Fraud Operations

Banking Operations

Team Leadership

Regulatory Environment

Operational Risk

Education

Bachelor-level Business Administration or Management

Job description

Purpose Statement

Lead a Team That Protects Clients and the Business

We are looking for an experienced Operations Manager: Fraud Engagement Centre to lead and manage fraud-related client engagements, operational performance, and service delivery within a risk-controlled environment.

This role requires a strong operational leader who can balance exceptional client service with effective fraud risk management.

Purpose of the Role

The Operations Manager will lead the Fraud Engagement Centre, ensure effective client interactions, operational excellence, risk management, and stakeholder collaboration while delivering positive customer outcomes.

What You'll Be Doing

• Leading teams responsible for fraud-related client engagement and service delivery.
• Managing operational performance within a highly regulated environment.
• Ensuring adherence to fraud prevention, governance, and compliance requirements.
• Driving service excellence during sensitive client interactions.
• Monitoring trends, operational risks, and service outcomes.
• Managing escalations and complex operational challenges.
• Driving continuous improvement initiatives to strengthen operational effectiveness.

What We're Looking For

• 5 years’ experience and at least 2 years in a management role within:
• Fraud Operations
• Banking Operations
• Proven leadership experience within large operational teams.
• Strong understanding of operational risk and regulatory environments.

Qualifications (Minimum)

• A relevant tertiary qualification in Business Administration or Management

Success in This Role Looks Like

• Effective management client interactions.
• Strong operational controls and compliance outcomes.
• High-performing and engaged teams.
• Improved operational efficiency and service delivery.
• Effective stakeholder collaboration across Risk, Fraud, and Operations functions.

Why Join Us?

This is an opportunity to lead a critical operation that protects both clients and the organisation. You’ll play an important role in driving operational excellence while helping build trust and confidence through effective fraud engagement practices.

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06