Fraud Operations Leader for Client Protection

Capitec Ltd; Johannesburg; In loco; ZAR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Capitec Ltd seeks an Operations Manager for the Fraud Engagement Centre to lead fraud-related client engagements, oversee operational performance and ensure risk controls in a regulated environment. This role balances superior client service with robust fraud risk management.

You will lead a high-performing team, drive governance, and collaborate with Risk, Fraud and Operations stakeholders to deliver secure, compliant outcomes.

Competenze

• 5+ years’ experience in fraud/operations with at least 2 years in a management role.
• Experience in large, regulated environments with strong governance.
• Proven leadership in managing risk, client engagements and service delivery.

Mansioni

• Lead fraud engagement teams and ensure high quality client interactions.
• Manage operational performance in a highly regulated environment.
• Ensure adherence to fraud prevention, governance and compliance requirements.
• Drive service excellence during sensitive client interactions and escalations.
• Monitor trends, risks and service outcomes; drive continuous improvement.

Conoscenze

Fraud Operations

Financial Crime Operations

Banking Operations

Contact Centre Operations

Risk Management

Leadership

Operational Risk

Regulatory Knowledge

Formazione

Business Administration

Descrizione del lavoro

Capitec Ltd seeks an Operations Manager for the Fraud Engagement Centre to lead fraud-related client engagements, oversee operational performance and ensure risk controls in a regulated environment. This role balances superior client service with robust fraud risk management.

You will lead a high-performing team, drive governance, and collaborate with Risk, Fraud and Operations stakeholders to deliver secure, compliant outcomes.