Manager: Facilities Management

Telkom; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Telkom is seeking a Manager: Facilities Management to lead regional facilities operations within the Corporate group. You will oversee asset integrity, statutory compliance, and sustainability while guiding service providers to meet performance standards.

You will drive cost-efficient capital and maintenance programs, manage budgets, and partner with internal clients, tenants, and landlords to deliver integrated FM services across the portfolio.

Qualifications

• NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Commerce.
• Minimum 5 years relevant experience in facilities management.
• SAFMA membership preferred.

Responsibilities

• Oversee facilities operations, ensuring assets remain functional, safe, and compliant.
• Lead performance management of outsourced service providers with contracts and SLAs.
• Manage regional FM budgets, including OPEX and utilities, with cost-containment focus.
• Ensure compliance with statutory regulations, safety requirements, and internal policies.
• Coordinate with clients, tenants, and stakeholders to maintain high service standards.

Skills

Negotiation

Contract governance

Stakeholder engagement

Financial analysis

Communication skills

Education

National Diploma/Advanced Diploma in Engineering or Commerce

Tools

MS Projects

CAFM/CMMS

Job description

Structural Information

Job number: 10027766

Job title: Manager: Facilities Management

Job grade: M5

Group/ BU: Corporate

Division: Chief Property Management

Span of control: 5-10

Reports to: Senior Management

Core Description

Accountable for the strategic, operational, and financial management of facilities within the assigned region. The role ensures the functionality, integrity, statutory compliance, sustainability, and value preservation of all managed facilities and associated assets. This position oversees the delivery of integrated facilities management services, ensures service provider performance, optimises operating costs, enforces governance standards, and maintains strong relationships with internal clients, tenants, landlords, and external partners.

Job Responsibilities

• Facilities Operations Management Oversee the full spectrum of facilities operations, ensuring assets remain functional, safe, and compliant. Develop, manage, and optimise planned preventive maintenance (PPM) schedules and reactive maintenance interventions. Monitor asset lifecycles and advise on replacements, refurbishments, and capital improvements. Ensure adequate availability of critical spares, tools, and FM supplies.
• Service Provider & Contract Management Lead the performance management of all outsourced service providers in line with contractual obligations and SLAs. Conduct regular contract reviews, performance evaluations, and compliance audits. Implement corrective action plans to address underperformance or non-compliance. Ensure contracts deliver value-for-money and contribute to cost efficiency.
• Financial & Budget Management Develop and manage regional FM budgets, including OPEX and utilities budgets. Perform cost analysis, variance investigations, and financial reporting. Monitor service provider invoices and ensure financial governance, accuracy, and cost containment. Identify cost-saving initiatives and drive continuous improvement for operational efficiency.
• Compliance, Risk & Governance Ensure full compliance with statutory regulations, building codes, safety requirements, and internal policies. Conduct routine building inspections, compliance audits, and ensure the close-out of audit findings. Maintain up-to-date safety files, OHS documentation, fire safety compliance, and asset registers. Support business continuity planning and ensure readiness for emergencies and disruptions.
• Tenant & Client Relationship Management Serve as the primary point of contact for clients, internal stakeholders, and tenants. Resolve queries efficiently and ensure high levels of client satisfaction. Coordinate reinstatement processes for vacated premises, including inspections, repair approvals, and cost recovery. Ensure occupation standards are maintained and tenant expectations are aligned with policy.
• Utilities & Sustainability Management Monitor utilities consumption and investigate anomalies or “red flags” in billing. Drive utilities optimisation programmes, including energy, water, HVAC, and waste reduction initiatives. Coordinate sustainability and utilities audits, ensuring timely rectification of deviations. Support environmental compliance in line with ISO 14001 standards.
• Project & Infrastructure Management Manage small to medium capital and maintenance projects from initiation to handover. Prepare project scopes, budgets, execution plans, risk assessments, and stakeholder approvals. Oversee contractors on-site and ensure adherence to project timelines, specifications, and safety standards. Conduct project close-out, snag resolution, and final documentation.

Continues Under Additional Information

Core Competencies

Functional Knowledge

• Statutory and regulatory frameworks governing facilities and OHS.
• Integrated Facilities Management (IFM) and utilities management principles.
• Building services, engineering infrastructure, and soft services operations.
• Supply chain, procurement, and contract governance processes.

Functional Skills

• Strong negotiation, contract management, and stakeholder engagement skills.
• Financial acumen and analytical capabilities.
• Excellent business writing, communication, and presentation skills.
• Proficiency in MS Projects and CAFM/CMMS systems.
• Ability to operate independently and lead in high-pressure, fast-paced environments.

Competencies (Behaviour)

• High integrity, professionalism, and ethical conduct.
• Assertiveness with sound judgement and decision-making ability.
• Customer service orientation and commitment to quality.
• Adaptability, innovation, and team leadership.

Education

NQF 6: National Diploma/ Advanced Diploma/ Certificate in Engineering or Commerce

Experience

5 Years relevant experience

Additional Information

Job responsibilities (continued)

• Reporting & Performance Management Produce structured FM operational, financial, compliance, and project reports for governance committees. Track KPIs, SLAs, utilities performance, and customer satisfaction metrics. Provide insights to senior management for strategic decision-making. Lead, coach, and develop the FM team to ensure effective performance management.
• Asset & Lifecycle Planning Develop long-term asset maintenance strategies and lifecycle replacement forecasts. Conduct asset condition assessments and ensure accurate asset tagging and documentation.
• Health, Safety & Environmental Leadership Chair regional OHS meetings and ensure alignment with ISO 45001 requirements. Drive awareness campaigns and ensure that all sites observe safe working practices.
• Stakeholder & Change Management Engage with landlords, municipal authorities, regulatory bodies, and internal business units. Support change management processes relating to FM standards, technology rollouts, and policy updates.
• Technology & Systems Management Ensure proper use of CAFM/CMMS systems for work orders, asset management, and reporting. Assist in evaluating and implementing digital FM tools and innovations.
• Procurement Support Assist in developing specifications and scopes of work for procurement of FM services. Participate in tender evaluations, vendor onboarding, and commercial negotiations.
• Emergency & Incident Management Provide leadership during emergencies such as utility failures, fires, floods, and security incidents. Conduct post-incident investigations and implement lessons learnt.

Certification, qualifications and experience:

• Professional Membership: SAFMA membership preferred.
• Qualification in Engineering, Commerce, Facilities Management or related field.
• Experience in Facilities Management, Building Maintenance, Property Management or related field.

Special Requirements:

• Ability to travel within the region.

Special Requirements

• Valid Drivers license
• Willing to travel

Physical Requirements

• None