Manager: Claims (Construction & Engineering) JHB - JG7

Sanlam Limited; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Santam Specialist Solutions seeks a Manager: Claims (SCE) in Construction & Engineering to lead the claims team based at Wanderers Office Park, Illovo. The role focuses on technical guidance, complex claim handling and process improvements.

The ideal candidate has a relevant degree and at least 5 years in Construction & Engineering claims, with 3+ years in people leadership and FAIS/RE5 compliance preferable.

Qualifications

• Matric / Grade 12.
• Bachelor’s degree in insurance, Engineering, Law, Risk Management, Construction Management, Quantity Surveying, or related field.
• Minimum of 5 years claims experience within Construction & Engineering sector.
• RE5 and FAIS compliance preferable.
• Minimum of 3 years managing a claims team.
• People management and development experience.
• Computer Literacy: Microsoft Office - Word, Excel, PowerPoint and Outlook.

Responsibilities

• Manage, mentor, instruct and direct employees regarding proper claims handling and processing.
• Manage all complex and high quantum claims.
• Train new employees.
• Monitor team member’s performance.
• Ensure staff are up to date with product knowledge, systems use, and related legislation, through formalized training.
• Ensure claim assessment within the parameters of the wordings.
• Correspondence with brokers, service providers etc.
• Provide input on the review of claim processes.
• Authorise assignments for the claims team up to delegated authority.
• Prepare matters for presentation at Claims Committee.
• Authorise payments.
• Management of department in absence of the Head: Claims (SCE)

Skills

People management

Leadership

Training & development

Interpersonal skills

Strategic thinking

Attention to detail

Education

Bachelor’s degree in insurance, Engineering, Law, Risk Management, Construction Management, Quantity Surveying, or related field

Job description

Job Description Manager: Claims (Construction & Engineering) JHB - JG7

Posting Start Date: 13/10/2026

Job Location: South Africa

CAREER OPPORTUNITY.

Santam Specialist Solutions has a career opportunity for a Manager: Claims (SCE) in the Construction and Engineering (SCE) business area which will be based in Wanderers Office Park, Illovo.

Primary purpose of the role:

The Manager: Claims (SCE) role is to oversee and support the claims team through technical guidance and leadership; manage complex and high-value claims; and maintain efficiency and effectiveness by driving performance and process improvements.

Key responsibilities

• Manage, mentor, instruct and direct employees regarding proper claims handling and processing
• Manage all complex and high quantum claims
• Train new employees
• Monitor team member’s performance
• Ensure that all staff are up to date with product knowledge, systems use, and related legislation application, through formalized training and development, within prescribed timelines and standards
• Ensure claim assessment within the parameters of the wordings
• Correspondence with brokers, service providers etc.
• Provide input on the review of claim processes
• Authorise assignments for the claims team up to delegated authority
• Prepare matters for presentation at Claims Committee
• Authorise payments
• Management of department in absence of the Head: Claims (SCE)

Qualifications and experience

• Matric / Grade 12
• Bachelor’s degree in insurance, Engineering, Law, Risk Management, Construction Management, Quantity Surveying, or a related field
• Minimum of 5 years claims experience within Construction & Engineering sector
• RE5 and FAIS compliance preferable
• Minimum of 3 years managing a claims team
• People management and development experience
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

Technical competency

• Construction & Engineering claims expertise.
• Policy interpretation and coverage analysis.
• Reinsurance knowledge.
• Attention to detail/accuracy

Additional competencies and skills

• Immaculate interpersonal skills
• People leadership and coaching.
• Strategic thinking.