Management Couple

Craven Cottage CC; Limpopo; On-site; ZAR 360,000 - 600,000; Full time

Job summary

A leading hospitality establishment in Limpopo, South Africa, is seeking a skilled manager to oversee operations and lead staff in providing exceptional guest experiences. The candidate must possess strong leadership, financial literacy, and operational management skills. A diploma in Hospitality Management and various certifications such as First Aid Level 1 are preferred. This role requires adaptability and attention to detail to ensure efficient workflow and high service standards.

Qualifications

• Must have solid leadership skills including motivation and training of staff.
• Excellent oral and written communication capabilities.
• Strong financial skills including revenue management and expense tracking.
• Must understand operations management including optimising workflows.
• Valid PDP, Driver’s license and First Aid Level 1 certificate required.

Responsibilities

• Lead and mentor staff, set goals and conduct performance reviews.
• Handle guest requests and operational issues effectively.
• Manage daily operations and supervise various lodge staff.
• Compile and oversee operational and project plans.
• Ensure high service standards and exceptional guest experiences.

Skills

Team Leadership

Communication

Financial Literacy

Operations Management

Attention to Detail

Customer Service

Education

Diploma in Hospitality Management

Tools

MS Office Suite

Reservations System

Job description

Duties

Team Leadership: Motivating, training and managing staff, fostering a positive environment and resolving any conflicts. Must be able to lead and mentor staff. This involves setting goals, conducting performance reviews and fostering a positive working environment.

Communication

Clear oral and written skills in communicating with guests, staff and management, excellent listening skills equally important. Problem Solving: A creative and practical ability to handle any guest requests or complaints as well as any operational issues.

Cultural Awareness & Adaptability

Understanding and working with various guest nationalities and diverse staff backgrounds.

Business and Financial Skills

Financial Literacy: Must have a good understanding of revenue management, expense tracking and a sound working knowledge of the MS Office Suite. Skills relating to tracking expenses, monitoring lodge procurements and costs, invoicing and reporting.

Operational & Technical Skills & Requirements

Operations Management: Overseeing daily office and lodge operations, optimising workflow and supervising office and general staff, housekeeping, kitchen, maintenance, food & beverage, front of house and Lodge procurement processes.

Requirements

A diploma in Hospitality Management would be advantageous. Understanding the reservations system, POS and Lodge communications hardware and operating systems. Able to compile operational and project plans and oversee the execution thereof.

Additional Certifications

He must have a valid PDP, Driver’s license, First Aid Level 1 (minimum) certificate, FGASA level 1 (minimum) – FGASA Level 2 would be an advantage & a valid snake handling course certificate. Excellent interpersonal skills, extensive knowledge of the bush and wildlife, practical abilities and a strong sense of responsibility.

Additional Certifications (Female)

She must have a valid PDP, Driver’s license and First Aid Level 1 (minimum) certificate.

Attention to Detail

Crucial for managing staff, operations, reservations, inventory and high service standards. Must know how to effectively assign tasks to staff based on their strengths to empower employees and manage workloads efficiently to allow sufficient time to focus on higher level tasks and responsibilities.

Discretion & Confidentiality

Access to personal and business information will require a high level of professionalism and the ability to maintain confidentiality.

Customer Service

A deep commitment to providing exceptional, personalized guest experiences. A good knowledge of Food & Beverages and service levels.

Adaptability & Flexibility

In order to address unforeseen circumstances, such as weather changes or guests’ limitations and concerns, he must be flexible and adaptable.