Maintenance Coordinator: Tickets, Contractors & SLAs (Midrand)

IGrow Wealth Investments; Midrand; On-site; ZAR 250,000 - 350,000; Full time

Job summary

IGrow Wealth Investments Group of Companies, proudly positioned as South Africa's #1 Investment company, is seeking organised Maintenance Administrators to join our team in Midrand, Gauteng.

You will administer, coordinate and control maintenance workflows within the Maintenance Centre of Excellence, ensuring requests are logged, allocated timeously, tracked to completion and captured accurately using the Client Portal and Red Rabbit as core systems.

Qualifications

• Matric/Grade 12 is essential.
• Relevant administrative qualification is required.
• Minimum 2+ years in an administrative/coordination role, property or facilities environment.
• Strong administrative and organisational skills are expected.
• Experience with maintenance/ticketing systems (Red Rabbit or similar) is preferred.
• High attention to detail when capturing quotations, invoices and inspection records.
• Ability to manage multiple contractors, SLAs and timelines simultaneously.
• Confident communicator when liaising with Portfolio Managers.

Responsibilities

• Receive and log maintenance requests via the Client Portal and Red Rabbit, phone calls and emails.
• Process exit, entry, and quality control inspections and attend to repairs and timelines.
• Verify tickets for correct property, unit, scope, and priority.
• Query or reject incomplete requests before allocation.
• Ensure each maintenance issue is logged in a single, traceable ticket.
• Allocate tickets to approved contractors based on trade, availability and SLAs.
• Issue work instructions through Red Rabbit and monitor progress.
• Follow up on delays and escalate if necessary.
• Capture quotations and invoices against the correct ticket and approved quotation.
• Identify scope creep, duplicate billing, or repeated call-outs.
• Provide clear updates to Portfolio Managers and maintain client visibility.

Skills

Organisational skills

Attention to detail

Communication

Time management

Multitasking

Education

Matric/Grade 12

Administrative qualification

Tools

Red Rabbit

Client Portal

Job description

IGrow Wealth Investments Group of Companies, proudly positioned as South Africa's #1 Investment company, is seeking organised Maintenance Administrators to join our team in Midrand, Gauteng.

You will administer, coordinate and control maintenance workflows within the Maintenance Centre of Excellence, ensuring requests are logged, allocated timeously, tracked to completion and captured accurately using the Client Portal and Red Rabbit as core systems.