Maintenance Coordinator

Somewhere; South Africa; Remote; ZAR 241,719 - 371,875; Full time

Benefits offered by this job

Flexible working hours

Remote working option

Job summary

A U.S. property management firm is seeking two Maintenance Coordinators to effectively respond to tenant maintenance requests and manage work orders. This remote position requires candidates to have at least 2 years of experience in property management, excellent communication skills, and proficiency with tools like AppFolio and Property Meld. Ideal candidates are detail-oriented, critical thinkers capable of working full-time during U.S. business hours, contributing to a well-organized maintenance operation.

Qualifications

• 2+ years of experience in a Maintenance Coordinator or similar role within property management.
• Excellent written and spoken English.
• Proficient in task prioritization and multitasking.

Responsibilities

• Respond to maintenance requests from tenants and owners.
• Triage and prioritize work orders based on urgency.
• Use platforms like AppFolio and Property Meld to manage tasks.

Skills

Customer service orientation

Critical thinking

Detail-oriented

Strong communication

Tools

AppFolio

Property Meld

Job description

Schedule: Full-time, U.S. working hours (CST or EST overlap)

Industry: Property Management

Salary Range: $1,300 – $2,000 USD/month

About the Role

A growing U.S.-based property management firm is hiring 2 Maintenance Coordinators to support its expanding portfolio of residential properties. This is a long-term, full-time remote role with a U.S. company that values proactive communication, reliability, and critical thinking.

As a Maintenance Coordinator, you'll be the first point of contact for tenants reporting maintenance issues. You’ll triage, prioritize, and assign work orders through platforms like AppFolio and Property Meld — ensuring that repairs are handled quickly and efficiently.

Responsibilities

• Respond to maintenance requests from tenants and owners in a timely and professional manner
• Triage and prioritize work orders based on urgency and severity
• Dispatch service vendors or in-house technicians
• Communicate with residents and vendors to follow up on repairs and completion timelines
• Use AppFolio and Property Meld to manage and track maintenance issues
• Document all communications and status updates within the system
• Support the property management team with reporting and vendor coordination

Requirements

• 2+ years of experience in a Maintenance Coordinator or similar role within property management
• Excellent written and spoken English
• Strong customer service orientation — calm, friendly, and solutions-focused under pressure
• Detail-oriented and organized — able to juggle multiple requests and priorities
• Critical thinker — able to assess maintenance requests and determine the best course of action
• Familiarity with urgency ranking of maintenance issues (e.g., emergency vs. routine)
• Proficient in AppFolio and Property Meld (strongly preferred)
• Able to work full-time during U.S. business hours (CST/EST overlap)

Bonus

• Experience supporting U.S. property managers
• Familiarity with U.S.-based housing laws or maintenance standards