M.I.C.E Manager

Dream Resorts; Jozini; On-site; ZAR 200,000 - 420,000; Full time

Job summary

Dream Hotels & Resorts’ Jozini Tiger Lodge seeks an experienced events leader to manage conferencing, banqueting, weddings and entertainment. You will drive revenue and guest experience, delivering memorable lodge events and ensuring seamless delivery from planning to execution.

Plan, coordinate, and oversee client proposals, site inspections, and post-event follow-up while coordinating with kitchen, housekeeping and F&B to uphold brand standards and safety.

Qualifications

• Matric certificate is required.
• Hospitality or events management qualification is advantageous.
• Minimum 5 years in hospitality with exposure to conferencing, banqueting, weddings and events.

Responsibilities

• Plan, coordinate and execute all events (corporate, weddings, conferences, functions).
• Liaise with clients to understand requirements, objectives and budgets.
• Develop detailed event proposals, timelines and run sheets.
• Oversee event setup, execution and breakdown to ensure seamless delivery.
• Coordinate with kitchen, housekeeping, maintenance and F&B.
• Act as main contact for all events and conferencing clients.
• Build and maintain strong client relationships to drive repeat business.
• Conduct site inspections and presentations for prospective clients.
• Handle client queries, feedback and complaints professionally.
• Oversee daily operations of conference and event facilities.
• Ensure venues are set up according to specifications and brand standards.
• Work closely with operations team to ensure smooth service flow.
• Ensure compliance with health, safety and hygiene standards.

Skills

Conferencing

Banqueting

Weddings

Event coordination

Guest experience

Revenue generation

Education

Matric Certificate

Hospitality or Events Management qualification

Job description

Tucked in the heart of the Elephant Coast, this 4-star lakeside getaway is on track to becoming one of the most sought-after destinations in northern KwaZulu-Natal. We've got big plans in the pipeline and need talented individuals to help steer us in the right direction. Jozini Tiger Lodge & Spa is an anchor property of Dream Hotels & Resorts, a mixed‑use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritise integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day‑to‑day decision making & operational requirements.

Job Overview:

To lead and manage all conferencing, banqueting, weddings, and entertainment operations at Jozini Tiger Lodge, while acting as a key revenue and guest experience driver. The role is responsible for maximizing revenue through events and experiences, delivering exceptional guest satisfaction, and creating engaging entertainment programs for both adults and children, ensuring a memorable and differentiated lodge experience.

Key responsibilities:

• Plan, coordinate, and execute all events (corporate, weddings, conferences, functions)
• Liaise with clients to understand requirements, objectives, and budgets
• Develop detailed event proposals, timelines, and run sheets
• Oversee event setup, execution, and breakdown to ensure seamless delivery
• Coordinate with internal departments (kitchen, housekeeping, maintenance, F&B)
• Act as the main point of contact for all events and conferencing clients
• Build and maintain strong client relationships to drive repeat business
• Conduct site inspections and presentations for prospective clients
• Handle client queries, feedback, and complaints professionally and promptly
• Oversee daily operations of conference and event facilities
• Ensure venues are set up according to specifications and brand standards
• Work closely with the operations team to ensure smooth service flow
• Matric Certificate
• Hospitality or Events Management qualification (advantageous)
• Ensure compliance with health, safety, and hygiene standards

Theoretical Knowledge & Experience:

• Minimum 5 years' experience in hospitality with exposure to:
• Conferencing and banqueting
• Weddings and event coordination
• Guest experience and/or front office operations
• Proven track record in revenue generation and event sales