General Manager

Dream Resorts; Middelburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Dream Hotels & Resorts is seeking a Lodge Custodian to oversee all aspects of Olfants River Lodge operations, ensuring top guest satisfaction and strong financial performance. You will lead a team, shape the guest experience, and uphold the property’s reputation while driving business goals in a dynamic resort environment.

The role requires a Diploma or Degree in Hospitality Management (or related field), 4+ years of resort leadership, strong financial acumen, and proficiency with hotel software

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 4-star resort operations and leadership experience in a similar position.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.
• Advanced computer literacy (including APEX and PLUSPOINT).
• Timeshare/Share block experience is advantageous.
• Excellent Food and Beverage Skills
• Valid driver’s license.
• Excellent knowledge and understanding of OTA’s

Responsibilities

• Oversee all aspects of hotel and resort operations to ensure guest satisfaction and financial performance.
• Drive employee engagement and maintain the property's reputation.
• Shape the guest experience and align operations with business goals.
• Monitor budgets and optimize revenue opportunities.
• Collaborate with Food & Beverage teams to maintain service excellence.

Education

Diploma or Degree in Hospitality Management or related field

Tools

APEX

PLUSPOINT

Job description

Olfants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit).This extensive property features ample accommodation choices (245 beds) to suit all budgets,along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge ismanaged by Dream Hotels & Resorts, a mixed-use accommodation group working towardsgreater accountability and local impact. Together, we’re on a mission to actively create abrighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable andaccountable, fostering empathy to understand others' feelings and collaboratively findsolutions, and prioritizing sustainability in environmental, financial, and social aspects. Rootedin humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity,embrace creativity, pursue quality, and foster a joyful work environment to connect people withour surroundings and each other. These play a part in our day-to-day decision making &operational requirements.

Job Overview:

As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel andresort operations, ensuring the highest standards of guest satisfaction, financial performance,and employee engagement. You will play a pivotal role in shaping the guest experience,maintaining the property's reputation, and driving the achievement of business goals.Dream Hotels & Resorts is an equal opportunity employer and values diversity in theworkplace. We encourage candidates of all backgrounds to apply.

Qualifications and Experience

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 4-star resort operations and leadership experience in a similar position.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.
• Advanced computer literacy (including APEX and PLUSPOINT).
• Timeshare/Share block experience is advantageous.
• Excellent Food and Beverage Skills
• Valid driver’s license.
• Excellent knowledge and understanding of OTA’s