Luxury Showroom Lead — Interior Design & High-Value Sales

West Coast Personnel; Wes-Kaap; On-site; ZAR 420,000 - 540,000; Full time

Job summary

West Coast Personnel is seeking an experienced Retail Store Manager for a luxury furniture and home décor environment in South Africa's Western Cape. You will lead a high-performing sales team, deliver tailored interior design guidance, and drive high-value sales while maintaining premium showroom standards.

You will oversee daily showroom operations, stock control, POS systems, and inventory audits, and recruit/train staff to deliver outstanding customer service.

Qualifications

• Minimum 3–5 years of retail store management experience.
• Experience in luxury furniture, home décor or lifestyle retail is essential.
• A formal qualification or strong proven background in Interior Design, Architecture or Visual Merchandising.
• Proven ability to close high-value sales and manage customer relationships.
• Strong computer literacy, including Excel and POS systems.
• Excellent communication, leadership and customer service skills.
• Willingness to work flexible retail hours, including weekends and public holidays.

Responsibilities

• Lead the sales team to achieve and exceed monthly sales targets and KPIs.
• Provide tailored interior design advice to clients, architects and interior designers.
• Build lasting customer relationships and close high-value sales.
• Manage daily showroom operations, including stock control, POS systems and inventory audits.
• Maintain excellent visual merchandising standards and coordinate seasonal showroom updates.
• Recruit, train and motivate sales consultants to deliver exceptional customer service.

Skills

Retail management

Luxury retail

Leadership

Customer service

Sales closing

Education

Interior Design

Architecture

Visual Merchandising

Tools

Excel

POS systems

Job description

West Coast Personnel is seeking an experienced Retail Store Manager for a luxury furniture and home décor environment in South Africa's Western Cape. You will lead a high-performing sales team, deliver tailored interior design guidance, and drive high-value sales while maintaining premium showroom standards.

You will oversee daily showroom operations, stock control, POS systems, and inventory audits, and recruit/train staff to deliver outstanding customer service.