Luxury Safari Camp Manager – Guest Experience Lead

HospitalityandOutdoor; Durban; On-site; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Housing

Meals

Uniform

Job summary

Hospitality & Outdoor is seeking a Camp Manager for a luxury safari lodge. You will host guests, craft personalized experiences, and maintain brand standards while supporting lodge operations.

The role requires at least 1 year in a 5-star setting, managerial experience, a South African driver’s license, and MS Office proficiency. You will work with management to ensure seamless guest journeys and memorable stays.

Qualifications

• Minimum 1 year’s relevant experience within a 5-star operation.
• Previous experience in a similar safari lodge role is essential.
• Managerial experience is essential.
• Valid, unendorsed South African driver’s license is essential.
• MS Office proficiency is essential.

Responsibilities

• Welcome, host and engage with guests throughout their stay
• Prepare personalized welcome, departure and special occasion notes
• Manage guest check-ins, check-outs, dietary requirements and special requests
• Conduct lodge site inspections and host guest experiences
• Create personalized guest touchpoints and memorable guest delight experiences
• Monitor guest feedback and implement solutions to continually improve service standards
• Ensure all guest-facing areas are maintained and styled according to company standards
• Host meals and oversee smooth coordination between kitchen, butler and bar teams
• Assist with stock takes, stock orders and stock control procedures
• Support general administration including guest billing, day sheets and gratuities
• Assist with lodge operations in the absence of management team members
• Check arrival rooms and ensure they meet required standards
• Assist with safari shop operations when required
• Support staff training, learning initiatives and operational compliance
• Work across departments to ensure effective communication and guest satisfaction

Skills

Guest hosting

Guest services

Leadership

MS Office

Tools

MS Office

Job description

Hospitality & Outdoor is seeking a Camp Manager for a luxury safari lodge. You will host guests, craft personalized experiences, and maintain brand standards while supporting lodge operations.

The role requires at least 1 year in a 5-star setting, managerial experience, a South African driver’s license, and MS Office proficiency. You will work with management to ensure seamless guest journeys and memorable stays.