Luxury Night Front Office Auditor

HospitalityandOutdoor; Wes-Kaap; On-site; ZAR 134,000 - 167,000; Full time

Benefits offered by this job

Live-out

Job summary

HospitalityandOutdoor in Green Point, Cape Town, seeks a guest-focused Night Auditor to join the Front Office team of a luxury hospitality group. This role oversees overnight Front Office operations, ensuring personalised service and seamless guest experiences throughout night shifts.

You will manage arrivals, departures, and guest requests while collaborating with housekeeping and other departments to maintain premium standards.

Qualifications

• Oversee Front Office operations throughout overnight shifts.
• Welcome guests warmly and deliver exceptional service at all times.
• Manage late arrivals, early departures, and guest check-ins efficiently.
• Respond to guest requests promptly while resolving concerns professionally.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Complete overnight procedures and daily system processes accurately.
• Prepare detailed handovers for the morning Front Office team.
• Maintain accurate guest records, reservations, and operational information.
• Uphold luxury hospitality standards throughout every guest interaction.
• Monitor guest satisfaction and proactively address service opportunities.
• Demonstrate strong communication and interpersonal skills.
• Work independently while maintaining a high level of professionalism.
• Remain organised, proactive, and solutions-driven at all times.
• Be available for night shifts, weekends, and public holidays.

Responsibilities

• Oversee Front Office operations throughout overnight shifts.
• Welcome guests warmly and deliver exceptional service at all times.
• Manage late arrivals, early departures, and guest check-ins efficiently.
• Respond to guest requests promptly while resolving concerns professionally.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Complete overnight procedures and daily system processes accurately.
• Prepare detailed handovers for the morning Front Office team.
• Maintain accurate guest records, reservations, and operational information.
• Uphold luxury hospitality standards throughout every guest interaction.
• Monitor guest satisfaction and proactively address service opportunities.
• Demonstrate strong communication and interpersonal skills.
• Work independently while maintaining a high level of professionalism.
• Remain organised, proactive, and solutions-driven at all times.
• Be available for night shifts, weekends, and public holidays.

Job description

HospitalityandOutdoor in Green Point, Cape Town, seeks a guest-focused Night Auditor to join the Front Office team of a luxury hospitality group. This role oversees overnight Front Office operations, ensuring personalised service and seamless guest experiences throughout night shifts.

You will manage arrivals, departures, and guest requests while collaborating with housekeeping and other departments to maintain premium standards.