Luxury Lodge Operations Manager – Live-In

FreeRecruit; Hluhluwe; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

FreeRecruit is seeking an experienced Operations Manager for a luxury 5-star lodge in Hluhluwe, KwaZulu-Natal. This permanent live-in role requires strong leadership to manage guest experiences and day-to-day operations.

Candidates should have 3+ years in a 5-star operation, lodge or camp management, and a valid SA driver's licence. The role involves staff development, budgeting, health and safety, and coordinating with departments.

Qualifications

• Minimum 3 years’ experience in a 5-star operation.
• Previous lodge or camp management experience.
• Valid, unendorsed South African driver’s licence.

Responsibilities

• Meet and greet guests and ensure exceptional guest experiences
• Assist with the overall management of lodge operations
• Host agents, media and groups
• Create memorable guest experiences
• Host evenings as required by business levels
• Weekly operational planning, including training, staffing and guest requirements
• Conduct housekeeping and room checks
• Oversee kitchen and other lodge departments
• Ensure operational standards are maintained across all departments
• Conduct departmental and finance meetings
• Manage staff welfare, training and performance
• Complete performance reviews for direct reports
• Ensure departmental performance reviews are completed on time
• Participate in Health & Safety meetings and implement required actions
• Monitor stock and participate in stock takes
• Monitor departmental budgets and operational costs
• Promote strong teamwork and communication between departments

Skills

Leadership

Communication

Guest service

Teamwork

Problem solving

Integrity

Hospitality

Organizational skills

Job description

FreeRecruit is seeking an experienced Operations Manager for a luxury 5-star lodge in Hluhluwe, KwaZulu-Natal. This permanent live-in role requires strong leadership to manage guest experiences and day-to-day operations.

Candidates should have 3+ years in a 5-star operation, lodge or camp management, and a valid SA driver's licence. The role involves staff development, budgeting, health and safety, and coordinating with departments.