Luxury Hotel Deputy General Manager: Guest Experience & Profit

Edgexec (Pty) Ltd; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Edgexec (Pty) Ltd is seeking a Deputy General Manager in Johannesburg to lead luxury hotel operations, align strategic priorities with business goals, and drive exceptional guest experiences. You will work closely with the General Manager to oversee Rooms, F&B and support departments, maintaining brand standards and financial performance.

You will lead department heads, coach managers, manage costs, and ensure service excellence while upholding governance and health and safety standards.

Qualifications

• Formal hospitality qualification or extensive equivalent experience.

Responsibilities

• Support the General Manager in overall management, strategic direction and performance of the hotel.
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Skills

Hospitality leadership

P&L management

Operations management

Strategic planning

Staff development

Stakeholder management

Budgeting and forecasting

Guest experience improvement

Communication

Decision making

Education

Formal hospitality qualification

Job description

Edgexec (Pty) Ltd is seeking a Deputy General Manager in Johannesburg to lead luxury hotel operations, align strategic priorities with business goals, and drive exceptional guest experiences. You will work closely with the General Manager to oversee Rooms, F&B and support departments, maintaining brand standards and financial performance.

You will lead department heads, coach managers, manage costs, and ensure service excellence while upholding governance and health and safety standards.