Luxury Front Desk Specialist — Guest Experience

Hyde; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Hyde in Johannesburg is seeking an experienced Front Office professional to lead guest services at a luxury hotel. You will manage booking, arrival, stay, billing and departure processes, ensuring the highest guest comfort and service standards.

With a strong background in luxury hotel Front Office operations and proficiency in OPERA Cloud, you will collaborate across departments to uphold safety, privacy, and exceptional guest experiences.

Qualifications

• Ability to anticipate future circumstances, conditions and requests and use these scenarios to plan for the future.
• Qualification in Hospitality Management / Leadership.
• Significant background in Front Office Service of a luxury hotel.
• 2 years of previous experience in hospitality Front Office operations of a luxury hotel.
• Proficient user in OPERA Cloud.

Responsibilities

• Oversee front office guest service and ensure world-class service standards.
• Ensure processes and policies are followed to safeguard guest safety and privacy.
• Collaborate with other departments to maintain smooth hotel operations.

Skills

Anticipation skills

Front Office service

Luxury hotel experience

Education

Hospitality Management / Leadership

Tools

OPERA Cloud

Job description

Hyde in Johannesburg is seeking an experienced Front Office professional to lead guest services at a luxury hotel. You will manage booking, arrival, stay, billing and departure processes, ensuring the highest guest comfort and service standards.

With a strong background in luxury hotel Front Office operations and proficiency in OPERA Cloud, you will collaborate across departments to uphold safety, privacy, and exceptional guest experiences.