Lux Front Desk Agent: Guest Experience & Growth

Hyde Johannesburg Rosebank; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hyde Johannesburg Rosebank, a unique lifestyle hotel brand, seeks a Front Office professional to deliver world-class guest service and manage day-to-day operations in a luxury setting. You will work under Front Office Management to ensure seamless arrivals, stays, billing and departures, while upholding safety, privacy and service standards.

The role emphasizes team assimilation, staff development, performance feedback, and a proactive approach to guest satisfaction and engagement.

Qualifications

• Ability to anticipate future circumstances and plan accordingly.
• Qualification in Hospitality Management / Leadership.
• Significant background in Front Office service of a luxury hotel.
• 2 years of Front Office experience in a luxury hotel.
• Proficient user in OPERA Cloud.

Responsibilities

• Assist Front Office Management to deliver world-class service to guests.
• Ensure policies and standards affecting guests are followed faithfully.
• Support implementation and monitoring of processes that ensure guest confidentiality and security.

Skills

Guest service

Team collaboration

Leadership

Education

Hospitality Management qualification

Tools

OPERA Cloud

Job description

Hyde Johannesburg Rosebank, a unique lifestyle hotel brand, seeks a Front Office professional to deliver world-class guest service and manage day-to-day operations in a luxury setting. You will work under Front Office Management to ensure seamless arrivals, stays, billing and departures, while upholding safety, privacy and service standards.

The role emphasizes team assimilation, staff development, performance feedback, and a proactive approach to guest satisfaction and engagement.