Luxury Brand Ambassador: Premium Retail Experience

CaRRoL BoYeS; Noord-Kaap; On-site; ZAR 120,000 - 200,000; Full time

Job summary

Carrol Boyes is seeking a Brand Ambassador to be the face of the brand in-store, delivering a premium customer experience and expert product knowledge. You will engage shoppers, actively promote products, maintain store standards, and support stock and store assets during trading hours.

You will help customers select items, meet sales targets, and represent the brand with professionalism and integrity. A strong focus on visual merchandising and seamless store operations will be essential.

Qualifications

• Matric/Grade 12 or equivalent.
• Previous retail or customer service experience preferred.
• Experience in a customer-facing environment advantageous.

Responsibilities

• Deliver exceptional customer service that reflects luxury standards.
• Proactively engage customers to understand their needs and recommend suitable products.
• Demonstrate strong product knowledge on features, uses and care.
• Build relationships to encourage repeat business and brand loyalty.
• Achieve daily, weekly, and monthly sales targets.
• Handle customer queries, exchanges, and service concerns professionally.
• Represent the Carrol Boyes brand professionally at all times.
• Maintain a well-groomed and professional appearance in line with company standards.
• Maintain high visual merchandising standards and ensure displays are attractive and organized.
• Maintain a clean, organised store environment and replenish shelves.
• Assist with visual merchandising and store opening/closing procedures.
• Assist with promotions, product launches, and in-store events.

Skills

Customer service

Communication

Brand awareness

Sales driven

Attention to detail

Team player

Accountability

Integrity

Education

Matric / Grade 12

Tools

POS system

Job description

Carrol Boyes is seeking a Brand Ambassador to be the face of the brand in-store, delivering a premium customer experience and expert product knowledge. You will engage shoppers, actively promote products, maintain store standards, and support stock and store assets during trading hours.

You will help customers select items, meet sales targets, and represent the brand with professionalism and integrity. A strong focus on visual merchandising and seamless store operations will be essential.